Clipping of news on Brazilian Culture, Law and Citizenship
07/04/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Term Exchange
Shopping for Cell grow apace, but consumers still complain about the screen size, security and difficulty to enter personal data
Photo: Kuni Takahashi / Bloomberg
Before buying a product in a physical or virtual store, check what is the exchange policy and the time allowed by the provider to the immediate exchange in the store. Ideally, the rules are written somewhere to avoid future problems.
Exchange term 2
Alert Procon-SP for care when hiring the extended warranty of Products: Photo Fabiano Rock / Agency Reuters
Regardless of the period granted by the establishment for immediate exchange, the Consumer Protection Code (art. 26) guarantees within 90 days for durable goods (electronics and clothing, for example) and 30 days non-durable goods (such as food) to the consumer claim regarding product defects (legal guarantee).
Exchange for like reason
Consumer is shopping in a store Walmart. According to the Commerce Department, retail sales fell 0.3% in September Photo: Sarah Bentham / Sarah Bentham / AP
Contrary to what most people think, the shopkeeper is not obliged to exchange products that do not have functioning problems and quality defects. The exchange for taste reasons, color or size is not mandatory, unless the store has committed to perform it at the time of sale.
Immediate exchange
Brazilian average income was R $ 1,052 Photo: Given Galdieri / Bloomberg
Another little-known issue is that the deadline for immediate exchange is a liberality of the supplier, which means that may vary according to the establishment and the product. So it is so important to know before buying all the rules.
Waiver
In the case of purchases outside the establishment, the period of withdrawal is seven days from the date of receipt of the product or contract signing Photo: Disclosure
In the case of purchases outside the establishment, the Consumer Protection Code, Article 49, guarantees within seven days from the date of receipt of the product or signing the contract, for withdrawal.
Source: The Globe
To access the site O Globo, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.