Clipping of news on Brazilian Culture, Law and Citizenship
03/02/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Buy in Chinese sites that bring together various retailers selling electronics to clothing, with free shipping and prices well below those charged in Brazil - has watches exchanging bracelet for less than R$ 10 to cover smartphone to R$ 2.70, and even bridal gowns that cost R$ 300 - turned a fever. According to the Post, the last four years the volume of orders increased 400% imported, mostly coming from Asian countries. To give you an idea, between July and September last year, only the Chinese online store AliExpress, the most popular among Brazilians, totaled 11 million orders, according to the research institute Ibope E-commerce.
The point is that the wait for delivery, which is hardly less than two months and may reach a year, according to consumer reports to this section, has irritated customers. The complaint is usually directed to the post office, the delivery time of the product after it arrives in Brazil. The goods are for months in a distribution center in Curitiba, before being shipped to the recipients. During the wait, the complaint is that there is no information about the clearance of goods. The Post Office claim that the delay is due to the time required for import procedures. According to the IRS, there are just no taxation for orders of up to R$ 50 (about R$ 143), since made between individuals.
Caio Silva Caldara, Brás de Pina resident, north of Rio, made a purchase on AliExpress in the amount of R$ 13, about R$ 35, in October last year. Through the tracking code, found that the order was received by mail on 21 of the same month. However, just received the product after three months. All this time, the status of trace remained unchanged. He contacted four times to the Post, by site and telephone, but to no avail:
- Always earned a generic and unresolved response. The period that was breached. It is my indignation regarding the service.
CAUTION BEFORE SHOPPING
Consumer protection agencies state that shopping in the outdoor sites are an import process that has its own rules, as the possibility of taxation, and hardly will support the Brazilian protection laws. The director of the Department of Consumer Protection of the National Consumer Bureau (DPDC / Senacon), Amaury Oliva, explains that there is no consensus regarding the jurisdiction on purchases made in foreign sites, which can hinder the resolution of post-sale problems . It guides consumers to prioritize companies with offices or representatives in Brazil.
- If the site is Chinese and has no representative in Brazil, who will charge the consumer? He has rights, but will struggle to demand them, also because of the language difference. It is a complex situation under discussion worldwide - reiterated Oliva.
The lawyer Claudia Almeida, the Brazilian Institute of Consumer Protection (Idec), agrees with him:
- It is an unprotected purchase of our laws. So if you have a problem, it runs the risk of having to drive the Chinese Justice, in another language. A contact that will be quite difficult.
The technical advisor of Procon-SP Fatima Lemos advises caution when buying companies across the world.
- You need to evaluate the cost-benefit of buying broadly, although the price is tempting. One should check whether a product can be taxed, if the site offers communication tools with clients in Portuguese, exchange and return policy and shipping includes delivery traced - Alert Fatima.
MORE TRANSPARENCY NEED
Carlos Alberto Rocha, Niterói, bought ten products on AliExpress in August last year. One has not yet been delivered. He complained to the post office, which gave the object as not located and guided him to complain to the supplier. But, through the tracking code, it had found that the order had come to Brazil and was in the postal service:
- The product was posted, delivered to the post office, which disappeared with the goods, that is mine. Post Office in Brazil are a police matter.
The delay to the delivery of three shirts purchased by Fernando José Carvalho Ayres, also in AliExpress, is even greater. The resident of the parish, in the studied area, paid R$ 41.70 for the purchase, about R$ 120, in March last year. Almost a year later, has not received the goods, although they have come to the post office in May 2014. In August, complained to the Ombudsman of the postal service, which instructed him to fill out the complaint form. Gave up because he had not all the required data, such as the CNPJ Chinese website:
- The latest tracking information had nothing to do with China, since the information was "Received by mail." A month later, the information on the screening were no longer available. Astray my order in Curitiba, and the Ombudsman gave coverage to the fact - complains.
Marcelo Alves dos Santos had problems with the purchase of delivery made in another Chinese website, the DX.com - selling toys, electronic and computer equipment. The products have reached the post office in September, but, to date, have not been delivered. "The Chinese have a company that can route without error, a product to Brazil. Here, the post office can not find my house, which is 670 km from the center of distribution. It is unfortunate how we are limited, "he wrote in a letter to GLOBE.
The Post explains that what consumers consider delay in delivery, this is the time required for orders pass the procedures of the import process. According to the company, there is the "false impression that the goods were stopped when, in fact, is undergoing several areas not displayed in the trace to have been contracted in the economic shipping method, as defined by the world postal rules." In this case, the tracking code is initiated by the letter "R". So, when you enter the code in the Post Office site to check the progress of delivery, the consumer will have access only to ship dates, arrival in Brazil and delivery to the address requested, once made. The expected delivery is 60 business days from the inspection. All AliExpress sellers offer more than one shipping option, which can be selected at the time of purchase or in the cart. If consumers choose to pay the freight, the order will arrive faster, the site says.
For the director of DPDC, the post office must provide detailed information to consumers, even if the contract does not provide shipping details:
- You have the right to demand transparency of Posts, as they have participation in this transaction.
To expedite this clearance, the Post Office signed in July 2014, a partnership with Alibaba Group, which manages the AliExpress website, to improve the posting conditions in China and guidance on the information to be passed to customs, to anticipate the process ordering the nationalization before the arrival of good to Brazil ..
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.