Clipping of news on Brazilian Culture, Law and Citizenship
03/02/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
When buying international provider of product you perform an import, bearing the responsibilities of an importer
Find out whether the consumer service channel works. Resolves claimed demands and answers the questions
Stay tuned to the freight mode engaged when you are making the purchase because some types of postage does not include insurance and tracking the order or have limited traceability, as is most of the Asian freight sales sites. This type of order has tracking number beginning with the letter A. This code consists of two letters + nine numbers + two letters. With it, you can check the order tracking along the way
Always look for information on the site: a reputation among users, which can be seen in virtual store pages on social networks; the country of origin, the company's headquarters, the contact forms to it and has been providing services to foreign consumer policies
In Brazil, all parcels are subject to formal desalfandegação. International parcels are delivered and inspected the IRS, without any intervention of Posts
Enquire about the product you are buying. If it is legal in Brazil or if you need special permits
For questions or complaints about the handling of the order, the consumer can ask the post office to check what happened. The deadline to make this claim is 180 days from the day following the posting. The request can be made by site www.correios.com.br click "Contact to the Post," then "You Want Register a (A)" and select "complaint". In "Service" choose "Object posted to or international origin" or "Object posted with Destination or National Origin". Go down the page, fill out the form with all requested data. When finished, click "Submit". The Post Office will contact to clarify the doubt.
You can also call 3003-0100, the metropolitan region and, at 0800-725-7282 to other regions, Monday Friday, from 8 am to 20h, and on Saturdays from 8h to 18h.
Source: The Globe
To access the site O Globo, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.