Clipping of news on Brazilian Culture, Law and Citizenship
02/04/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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In injunction granted yesterday morning, 31, the judge of the 9th Civil Court of Aracaju County, Maria Alice Alves Santos Melo banned mobile operators TIM, Hi, Vivo and Claro block Internet service consumers who reach the limit the franchise hired. The information is the Public Defender of the State of Sergipe.
At least since October we note the start and growth of complaints forwarded telephone operators containing discontent with the new data package policy. The complaints come from all parts of Brazil and are forwarded to the operators, which, unfortunately, do not respond the demand of its consumers, but it is still important to file a complaint, so you alert others about the problem you faced with the company, because more than one site claims, the Claim HERE is a consumer interest site that aims to inform, protect, join and alert consumers and potential consumers about the company you want to do business makes dealings with their customers.
Operators justify that change is a global trend, because customers require increasing travel speeds.
In Claim HERE
A consumer of course, Piauí resident, says her credit just too fast and virtually no use, "put 10 dollars credit, in less than 2 minutes you can get the message that the internet was blocked by the consumption of which I barely open an application ".
Customer TIM resident in Goias claimed to have been blocked internet, leading her to hire another plan, daily, charges were made, since your internet, did not return to work. "I hired the daily plan the internet after being blocked. I made the process twice. The two were charged my credit. The internet did not come back, I could not even enter the Whats app. I called several times, no one solves my problem, do not return my credit and still said the internet was blocked by use, and I could not even access it "
Article 51 of the CRC protects consumers
According to Article 51 of the Consumer Protection Code, changes are prohibited from contracts that establish obligations considered unfair, that leave the consumer at a disadvantage exaggerated or allow the supplier modify the content, quality or price without informing the consumer.
In the decision, the magistrate prohibits operators efetuem the internet lockout services when we reached the limit contracted franchise in the state of Sergipe, only being allowed to reduce their daily fine penalty in connection speed from $ 500.
If isolated in the state of São Paulo, a consumer, which not coincidentally is a lawyer, managed to get rid of cutting the internet after using up their daily package. The customer pointed out that since 2011 had an unlimited plan to access the mobile Internet. When exceed 30 MB each day, could continue sailing at a reduced speed, but the rule has changed and TIM started to prevent access when the consumer reached the limit.
In this case, the judge Edmund Lellis Son, the 1st Civil Court of Sao Paulo, found that "it is unlawful to unilaterally alter legal transactions already entered into and consummated because the act violates the Code of Consumer."
Source: Claim Here
To access the site Claim Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.