Clipping of news on Brazilian Culture, Law and Citizenship
04/01/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The product and buying mode information should be clearly presented
On the purchase at the online store, you need to be aware of a few points to not have a headache later. The president of the Association of Protection and Assistance to the Citizenship (Apadic), Antonio Mallet, points which are:
Delivery time - The delivery of the goods is agreed upon contract signature. The customer should check if this meets before closing the purchase.
Offers made by the seller - What is offered by the company - term, condition for payment, the value of goods, freight value - must be fulfilled. Read carefully the conditions of the contract and keep a copy for any eventuality.
Steps Shopping - Save or print the steps of purchase. The more elements you have saved, more protection in the event of a future problem.
Product information and buying mode - Maximum attention to what the supplier is reporting. How much to pay, how you will pay, product characteristics, information such as voltage and in the case of furniture, the company is committed to the assembly. All data should be presented clearly and accurately for the avoidance of doubt. Exceptions should be well highlighted and not in small print, as is the practice in many companies, which violates the Consumer Protection Code.
Questions - If you do not understand any item, not finalize the purchase. When in doubt, do not buy. Try a contact with the company, send an e-mail to get more information and answer your questions, for a safe purchase.
Assembly - is an item that always generates complaints. Before finalizing the purchase, make sure the company provides for the assembly of the product and the deadline. If the contract the company has not committed to assemble, the consumer can not force her to do so.
Cancellation of purchase - Every online purchase can be canceled within seven days without charge. This period takes effect from the time that the person received the product. According Mallet, many people unaware of this clause. If the product was not what I wanted, that is, which is the reason for insatistação, contact the company and see the conditions to make the return. Just can not use it. The company must return all money spent by the customer, including freight. From the moment that the cancellation was made, the reversal of the amount spent has to be immediate.
Defect - received the defective merchandise, please contact us immediately so that the company pull the product.
Source: The Globe
To access the site O Globo, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.