Clipping of news on Brazilian Culture, Law and Citizenship
03/27/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Felipe and the air conditioning which was purchased in 2014 and still needs to be triggered manually - Daniela Dacorso
Predicting that the summer would not be easy - in Rio wind chill it reached 55 ° C - José Henrique Figueiredo, Felipe Carvalho, Celeste Pereira, Leila Smith and Maria Campello purchased months before or during the first days of the season, to home appliances help cope with the heat. Air conditioning, freezer and refrigerator were carefully chosen, is the credibility of the brand or the attractive price. What these consumers is not predicted to spend almost all summer without the devices, because of problems in delivery or the technical assistance that dragged on for months. In all cases, the appliances come with the fall that began last week.
The psychiatrist José Henrique Figueiredo bought in early December, two air conditioners of Consul brand. The installed in the waiting room of the office in Copacabana stopped soon freeze in the first weeks of use.
- I scheduled two technical assistance visits, I was waiting, and they never occurred. The company gave no return. Meanwhile, my patients had to keep the door open waiting room to spend less heat. The embarrassment was not higher because they arrive almost time of consultation - to the doctor, who only received a new phone last week, after writing to this section.
Appliance beyond repair
The dentist Felipe Carvalho bought a split model of LG on November 28 last year, during Black Friday, and the architect Maria de Carvalho Campello, another brand of Springer in October. Both presented defect. For the dentist, the blades which should open automatically when the machine is turned on, so that air can escape, they have to be triggered manually. To date the problem was not fixed.
- My luck is that I'm 1.86 meters tall. Otherwise, only a stool to make the device work. When calling the SAC began my martyrdom. I found that there was no technical assistance for the Tijuca (your neighborhood), and authorized the other neighborhoods or could not answer me or wanted to mark the repair for almost a month later. The company then suggested that I accept the money back, but does not pay, it bought the air in a promotion. Today, with the value, I can not buy another - explains.
Have the architect took five months to receive your new air conditioner, which took place last Thursday, when the summer ended. She says have made the first contact with Springer in early November. The technician only appeared for the first time in his home on 12 January. Then they took two weeks to collect the product for repair. Another month has passed and, in early March, the justification was repeated: no part for repair. She then decided to browse the store where the purchase was made, which, given the lack of vendor response, gave her a new air conditioner.
- We spend all summer using a ceiling fan, almost crying with absurd heat. Any product can give default. But all is the way they treat you, and if so, was a complete disregard of Springer - claims the architect.
The lawyer Claudia Almeida, the Brazilian Institute of Consumer Defense (Idec) says the aftermarket has become a chronic problem:
- There is no industry in the liability for the products, which increasingly have defective short time of use, and the service of call centers is bad because they lack training to attendants.
Celeste Queiroz Pereira bought a refrigerator at Casas Bahia in early January. Two months later, had not received the product. In several contacts with the SAC, heard various explanations: technical problems, address not found, unavailability of stock. "It's making a fool of the customer without the slightest embarrassment !!" wrote Celeste to this section. Leila Smith bought a freezer in the Electrolux website also during Black Friday. Just received the product after you have paid the third installment of the purchase, in the 13th.
Decree provides for shorter terms
The lawyer Idec clarifies that when a product is defective within the legal warranty period - which according to the Consumer Protection Code (CDC) is 30 days for non-durable and durable for 90 days - the responsibility the repair is the supplier, which has 30 days to make the repair. After that date, the consumer has three options: require a new product, the amount of the refund paid, corrected, or felling proportional to the default price.
- It must be a consumer choice. And not imposing manufacturer - explains.
In the case of durable, most companies extends to one year the period mentioned in the TDC.
These are cases that, if brought to justice, evaluates the lawyer, can set moral, because besides the frustration at not having received the product, may involve health issues, due to high summer temperatures.
A decree that awaits the signature of President Dilma Rousseff to take effect, promises to speed up the repair of five products considered essential, including the refrigerator. According to the National Consumer secretary, Juliana Pereira, was agreed with the productive sector that, beyond this appliance, cooker, washing machine, TV and mobile device, when to be defective within the warranty period, will the exchange term Today 30 days reduced.
- At the end of that period to care, which will be the analysis of the problem, once the consumer can access his right, which is to receive the repaired product, a new or money back - explains Juliana.
According to the secretary, these products were chosen to integrate the decree because they are the five most demanded by consumers.
O Globo, Whirlpool, owner of Consul brand, reported that, during the summer, the demand for technical assistance is eight times higher than in the rest of the year. So, implemented in December, the Summer Plan, to support the services. According to the company, in that month, the volume of cases resolved in the first technical visit reached the highest level of the year. On the problem mentioned in the report, Whirlpool said it extended the product warranty for six months.
LG explained that the failure in meeting took place based on a specific problem with a service provider and promised to fix the air dentist within seven days. Casas Bahia and Electrolux reported that the products have been delivered to customers in the last 4 and 13, respectively. Springer also reported that the air conditioning has been replaced defective.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.