Consumer News

City determines 15 minutes in banks waiting queue

25/03/2015

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In Brazil, each city is responsible for, for determining a law that limits the waiting time for the service in bank branches. The city that does not have a specific standard must comply with the rules of the Brazilian Federation of Banks, Fenabran. The maximum waiting time - from the moment when the consumer enters the queue until it is met - should not exceed 20 minutes for normal days and 30 days to peak. (Photo: Playback / Morning Journal)

In the city of Andradina, São Paulo, for example, banks will have to serve its customers in a maximum of 15 minutes on normal days and 30 minutes before or after prolonged holiday, and on the fifth working day of each month.

That's what the judge decided Thiago Henrique Lopes Teles, the 3rd Court of the city. The action condemns the banks to adopt a system of passwords care with the input times and effective service. The judge said the measure aims to meet the Municipal Law 2,227 / 06, establishing the deadline.

"Under the aspect of reasonableness and proportionality, it is undeniable that in addition to tax costs to consumers by the bank queues, the consumer is forced to endure emotional stress, stress and irritation in attendance, factors that do not constitute 'mere annoyances' everyday , celing by the fact that there is a protective legislation that guarantees the consumer the service in reasonable time, "said the judge in the sentence.

R$ 3000 fine
The fine provided for in case of breach of Decision is R$ 3000 for each violation. Appeal the decision.

Source: TJ-SP Press Office (via Conjure)



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