Clipping of news on Brazilian Culture, Law and Citizenship
03/24/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Did you know that you may regret an online purchase within seven days? And what that sign in the parking lot with the warning "Not responsible for items left in the vehicle" is a real bullshit?
The Brazilian needs to know and pursue their rights to their own firms comply with seriousness and responsibilities of consumers. Below, five basic rights that every consumer has, but many are unaware.
1. A consumer may give up an online purchase
Every consumer who makes a purchase via the Internet or telephone, has a term of seven days to give it up, for whatever reason, always counted from the date of receipt of the product or signing the contract, pursuant to art. 49 of the Consumer Protection Code. (Photo: Playback / MasterMarketingDigital.Org)
During this period of reflection and repentance (7 days), any amount spent by the consumer with that product, shall be fully refunded, including with regard to the shipping fees for the return of the product.
2. Objects left inside the vehicle
Often consumers attending certain private establishments, which offer complimentary or even charge at valet parking. However when parking your vehicle, consumers are faced with the famous phrase "We are not responsible for items left in the vehicle." (Source: Playback / World WalMart)
What many consumers in practice do not know, is that this board is void and have no effect, since as consolidated understanding the Superior Court of Justice, the company responds to the client, regardless of fault, for damage repair or vehicle theft occurred in his car, according to art. 14 CDC.
3. Goodbye bad name in 5 days
After the consumer pay off its debt to the creditor company, its name must be removed within 5 working days of credit protection registers, and this period starts from the date the payment is made. If the company fails to comply with this deadline may be condemned on moral damages, unequivocal embarrassment caused to the consumer. (Photo: Playback / CDL Vitoria da Conquista)
4. Minimum amount for payment cards?
The Consumer Protection Code mentions in his art. 39, IX, which is prohibited companies refuse sale of goods or services, to whomever is willing to purchase them against prompt payment. Thus, it can not companies determine a minimum value for purchases made with credit or debit cards, or differentiate the price for payment with the magnetic tarjetas, under penalty of being held accountable in court. (Photo: Playback / Journal Facts and News)
5. Do not ask, do not pay!
Two classic disrespect to that consumer law, occur when a client receives a cover charge at the restaurant on your desk, without even request or when to arrive at your home, the consumer is faced with a new credit card that did not request. (Photo: Playback / YesWeCook)
Therefore, be aware that if someone provide you with a service that was not hired, or send you something you did not order, the law ensures that the consumer is not required to pay. In this sense has the art. 39, III, of the CDC which is sealed to the supplier send or deliver, without prior request, any product or service. So, if you received something that did not contract or requested, do not worry, get like a free sample.
Source: Dr. Helouise Target Castilho / Figueiredo & Ferreira Advocacy and Consulting.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.