Clipping of news on Brazilian Culture, Law and Citizenship
03/24/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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According to the National Telecommunications Agency (Anatel), the company is obliged to deduct signing the value proportional to the number of hours or fraction greater than 30 minutes, in case of interruption or reduction in quality of service. It states that the discount will be made next for the collection document or by some other means indicated by the subscriber without the need for prior contact of the client.
People who have a broken connection due to maintenance are also entitled to receive compensation, and have to be warned in advance of a week. The reduction should be made in the amount of subscription at the rate of 1/30 per day, and fractions greater than four hours without service should be considered as a full day.
Consumers ask for discount on the invoice
A consumer of Curitiba (PR) recorded in Claim HERE their total dissatisfaction with the internet service GVT, which has reputation "not recommended" on the site. "The internet fell and the signal does not return at all. It takes 3 days to highlight the technical visit ... If a problem occurs, it should be resolved on the same day. "
Another case occurred with NET company, which has "good" reputation on the site. A complaint from a consumer Goiânia (GO) reports that there was no signal for 3 days, not the first time this type of occurrence. "At all times, I had to use mobile phone credits to call the call center and hear the same answer:" We need to update your modem and the internet will return to work in 24 "." He reports that the correct treatment would be preventive update the modem, and not only after the complaints.
Both complainants asked, according to their direct, off the invoice for the days that were unable to use the service.
Defense companies
Sought by the report of the team World Bit, companies have spoken. GVT reported working continuously to ensure the quality of services and continuously monitors your network. The company said it is in line with Anatel regulations, practicing reimbursement when applicable. NET is also said that according to Anatel, and meets all legal requirements.
Source: World Bit
Source: Claim Here
To access the site Claim Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.