18/03/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Third Chamber of the Superior Court of Justice (STJ) decided today (17) that consumers should seek the service centers of the mobile device manufacturer to be defective within the legal warranty period and require service in a timely manner. In municipalities where the specialized repair service is not available, assistance should be given by the store that sold the appliance.
The decision was made during trial TIM operator appeal. According to the decision, the physical stores operator be required to receive phones with problems in locations where there is no technical assistance. For the Supreme Court, this understanding reduces the delay in repairing the product defective and also the cost to the consumer.
In his opinion, the rapporteur, Minister Marco Aurelio Bellizze, said that technical assistance is intended to correct the defects of products sold. For this reason, with the service in the same location of the shop, who should be responsible for repair is the service.
A lower court ruling had decided that TIM had to receive the defective devices in addition to paying fines and compensation to customers. The Justice Court of Rio Grande do Sul rid the company of the indemnity payment, but kept the other determinations. The company appealed to the Supreme Court arguing that it is for the manufacturer, not the dealer responsibility for repair.
Source: Agency Brazil
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This article was translated by an automatic translation system, and was therefore not reviewed by people.