Clipping of news on Brazilian Culture, Law and Citizenship
18/03/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Since March 10, are paying the new rules under the Rights of General Regulation of Telecommunications Services Consumer, approved by the National Telecommunications Agency (Anatel). Telecommunications companies should provide a space in its website to allow consumers to freely access certain data and services. The Claim HERE News tested the four major carriers to simulate a line of cancellation by the websites of companies. Was it easy or difficult?
Other services can be accessed on the website as the contract and the service plan, the collection documents the last six months, the historic demands, the consumption profile and records of complaints, including the write request option of their applications. Check out as was our test.
CLARO
Level of difficulty: Easy
Reputation in Claim HERE: not recommended
Complaints in 2014: 34,133
Complaints in 2013: 35,890
The site of course gives the option of "line cancellation" service tab, so the customer is logged in.
By clicking, the consumer still has the option to block or cancel. Just put the phone number, email, include CPF holder of the line and even a box for any comments. There we continued from there forward. Have you tried? Get it?
OI
Level of difficulty: difficult
Reputation in Claim HERE: not recommended
Complaints in 2014: 66,213
Complaints in 2013: 53,472
After much searching, was only possible answer in the site search. In the tutorial, is the explanation "how to cancel my Hi?". The alternative of "cancel using the form", the website of Hi explains that just pass the "mouse over" Services "and click on the 'cancellation via Form' (Rio Grande do Sul) or 'cancellation' (other states)."
However, none of the options appears as we can see in the image below. If you found, tell us.
TIM
Level of difficulty: difficult
Reputation in Claim HERE: not recommended
Complaints in 2014: 46,663
Complaints in 2013: 44,430
By TIM, besides not having clear cancellation option, we could not speak for the online chat. In the operator's site take-doubts, the customer is directed to "To realize the cancellation plan contract or service, please click on 'I still have questions and would like to send an email.'"
You Chat Online says: "Please to request the cancellation of their contract or service, click here." By clicking, the client is transferred to a consultant. But in our case, we were the 63 in line. The dwell time was 18 minutes. It was not easy. Did you find any other better way?
VIVO
Level of difficulty: Easy
Reputation in Claim HERE: not recommended
Complaints in 2014: 77,597
Complaints in 2013: 57,592
On the first page of the site Vivo, with the logged in user, you can see some options of services and information. In the left corner, the "My Data and Applications" option opens another series of links, and one of them, the option of "electronic Cancellation".
You select the line you want to cancel and click "next". It seemed easy. You get it?
Source: Claim Here
To access the site Claim Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.