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Customer buys smartphone, but gets braces 65 times cheaper

18/03/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.



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Journalist smartphone purchase, but receives wall phone

Have you considered buying a product, but receive another 65 times cheaper? This happened to customer Karla Vidal, 25, who bought a smartphone Moto X Second Generation in Submarino website. On Tuesday, the order came to the house of the journalist in the studied area, in the West Zone. However, in place of the cell, there was a fixed unit of Vectel brand, which costs around R $ 20, or 65 times less than the R $ 1,318 paid by the Motorola phone.

- I was at work when the purchase came and asked for my sister open. She was finding the middle light box. When she opened it, saw a desk phone or wall. The invoice is for sure, with my name, the description of the smartphone and the amount paid by me.

According to Rio, similar cases, in which consumers receive different products they bought, made her afraid to buy expensive products on the Internet:

- We always hear these stories of people who buy a mobile phone, but receive stones and other things in place. Never thought it would happen to me. I got a discount by paying in slip, on demand, the delivery time was short, five working days, and thought I was getting a good deal. Now I will be no phone.

Customer buys smartphone, but gets fixed appliance Photo: Play doFacebook

Karla is outraged over time to solve the problem:

- I called Customer Service and gave me a period of three business days to know what happened. The least we had to do was begin to address immediately. I need the phone urgently, for my current smartphone is in trouble. Already paid for the smartphone, and nothing was done by the submarine.

Searched, Submarino said the customer Karla Vidal is already informed that receive the purchased product until next Thursday.

Similar cases

Karla was not the only consumer who was injured by wrong deliveries on purchases made over the Internet.

In the latest issue of Black Friday, Rodrigo Brito, 25, bought an iPhone 5s, also in Submarino website. However, the young man received a colony instead of the Apple device. Have the student Daniel Calabria, 20, ordered an Asus notebook in Americanas.com store. Instead, one with 60 pieces cutlery was delivered to your door.

Back in Natal, Rio Grande do Norte, Submarino delivered a unit of R $ 122 instead of an iPhone purchased by a cliente.i



Source: Extra

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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