Transportation

Taxi drivers are not allowed to see customers phone in Easy Taxi

03/20/2015

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Tired of having to deal with cases of harassment during and after taxi rides called by applications, Brazilian Ana Clara Milk decided to make a down online signed calling for changes in the functioning of Easy Taxi application. The initiative was so successful that, with the support of more than 27,000 virtual signatures (in a kind of online application), achieved something that many women waited a long time: a solution that would prevent the application of Easy Taxi cab drivers to see the phone client, which allowed direct contacts and even sung and harassment in the most extreme cases.

In the undersigned, she asked that the Easy Taxi allow the customer to choose whether or not to disclose your details (including telephone and name) to the driver at the time of the race. (Photo: Oswaldo corneti / Public photos)

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"I use often applications to call taxis, but I worry about the risk I and other women ran. I know many who lived harassment in a taxi. I myself have been through tense moments. In addition, others have been harassed after the race by text messages and WhatsApp, since the applications give the data from passing taxi drivers, "says Ana in the opening text of the petition, which achieved victory in the event last Wed Tuesday 18th.

President of Easy Taxi comes into contact with the client
The achievement was celebrated by Ana in a social network: "Victory! Easy Taxi heard the voice of more than 27,000 people who demanded measures against harassment through your application! The president of Easy Taxi called me and said they will adopt within three months a final solution: a VOIP system that allows communication between taxi driver and passenger, but the phone numbers are not visible, "argued the consumer.

Also according to Ana, while the final measure is not adopted, Easy Taxi provided a temporary solution to customers: an e-mail so that people can ask your mobile number be removed from the application. To do this, you must send an email to telefone@easytaxi.com.br and requesting withdrawal of their number.

Position Easy Taxi
"The company has safety as a priority, so it has many tools and processes to ensure this principle. All registered taxi drivers go through a rigorous registration process, with documentation conference and criminal background.

Taxi drivers are trained to follow the application conduct policy and, if not meet the standards or receiving passengers of negative reviews, can be suspended temporarily or definitively from using the tool.

In cases of complaint by email (contato@easytaxi.com.br) or phone (11 4003 2498), the driver is immediately suspended. Then, the case is investigated - thereby reducing the risk of recurrence. If the driver is blameless, it is unlocked. More than 15% of registered taxi drivers in the tool already were / are suspended, thus ensuring a better service for passengers.

The company is already working on a permanent solution that performs calls between passenger and taxi driver without showing or store the phone each other. The use is very simple: by clicking the "call taxi driver", passengers will be connected to the professional with a platform that keeps the number of hidden both.

This tool will automatically be available to taxi drivers and passengers within two to three months. Meanwhile, we have a temporary solution so that our passengers can choose whether or not to have your number revealed to the taxi driver, just send an email to telefone@easytaxi.com.br and request the removal of your app number. A confirmation email will be sent next. "

Source: Techworld



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