Clipping of news on Brazilian Culture, Law and Citizenship
03/23/2015
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Protection agency recorded 3,500 calls in 2014, 15% less than in the previous year
Telephone companies, e-commerce, retail, cable TV and utilities, in order, were the sectors that generated more complaints to Procon Carioca in 2014. In total, 3,556 consultations were carried out, about 15% less than the previous year, when the number of records reached 4,174. According to the agency, this drop is due to the migration of demands for intermediation consumidor.gov.br conflicts channel, launched by the federal government in June last year, and that Rio has Procon as a partner.
The complaints to the municipal body were recorded for the internet, mobile application, telephone or personal assistance. Of the complaints about unsatisfactory service or products with problems, 90% of cases were resolved favorably to the consumer.
Consumers who have problems with product purchases or contracting services, may file a complaint with the Procon Carioca site (www.rio.rj.gov.br/web/proconcarioca); by phone or website Central 1746, City Hall, or at Procon Carioca application.
"Our goal is to promote more solutions and fewer conflicts between suppliers and consumers, with maximum terms of pre-established response to ensure speed in treated subjects," said the president of Procon Carioca, Solange Amaral.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.