Clipping of news on Brazilian Culture, Law and Citizenship
01/22/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Passengers were kept aircraft on the ground without cooling for one hour. Air has 15 days to file a defense
Flight passenger recorded video movement inside the aircraft due to the lack of air conditioning - Play TV Globo / Filmmaker amateur
The Procon the state of Rio de Janeiro announced on Wednesday that brought an administrative proceeding against the Gol Airlines due to the treatment of passengers on Flight 2047 last Sunday (18). The plane would leave the Tom Jobim International Airport with direction to Guarulhos had a defective air conditioning and remained in the soil, in sunny, with passengers already on board for an hour.
Passengers made videos inside the plane and reported that some people got sick due to the heat. Given this information the company was sued.
The State Procon reported that failures can happen, but cautioned that the case of flight 2047 was "unacceptable", as the commander insisted on keeping passengers inside the aircraft, despite several complaints.
The authority cited Article 6 of the Consumer Protection Code (CDC), which defines basic consumer right is "adequate and effective delivery of public services in general," and 22, according to which public bodies or their dealers "are required to provide adequate, efficient, safe and, as the essentials, continuous ".
The sanction of Procon determines that the airline has presented his defense within 15 days. If this is not accepted by the legal department of the municipality, the company will be fined. The amount of the fine, explains the State Procon, will be calculated based on the economic report of the gross revenue Goal of the last three months.
When contacted, Gol said it does not comment on legal actions and said keep their initial position that "spared no effort to minimize discomfort caused to passengers."
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.