Clipping of news on Brazilian Culture, Law and Citizenship
21/01/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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MJ fine retailers at R$ 28 million for mis-selling insurance
The Department of Protection and Consumer Protection (DPDC) the National Secretariat of the Ministry of Justice Consumer (Senacon / MJ) fined the major retail chains by abusive practices in the sale of products. Companies traded items together with insurance and other additional services without being ordered by the consumer. Casas Bahia, Magazine Luiza and Ponto Frio (Globex) were fined R$ 7,248,147.59. Ricardo Eletro, Sleek Shops and Fast Shop received fines of R$ 2,416,049.20.
The investigation began in 2012 after the termination of consumer protection agencies against Casas Bahia by irregular sale of extended warranty insurance, besides offering added services such as dental plans. After consultation with calls from Procons registered in the National Consumer Protection Information System (Sindec), DPDC expanded the investigation to other retailers.
During the investigation, it was proved the abuse of the undertakings included in the sale of extended warranty insurance products, insurance unemployment, life insurance, savings bonds and even coupons for draws. All without the consumer's knowledge, disregarding rights and guarantees provided in the Consumer Protection Code (CDC).
According to the director of DPDC, Amaury Oliva, is the supplier's duty to inform, enlighten and guide consumers on all products and services offered. "We can not admit that companies take advantage of consumer vulnerability and include insurance and unsolicited services in buying an appliance. Regarding the extended warranty insurance, consumers need to be aware: he did not replace the security provided in the Consumer Protection Code. This warranty is consumer rights and provider of duty, "said the Director.
Imposition of fines take into account the criteria and dosimetry provided the CDC. Values must be deposited in favor of Diffuse Rights Defense Fund and actions will be applied aimed at protecting the environment, public property and consumer protection. The companies have 30 days to collect the amount of the fine under penalty of enrollment in outstanding debt and inclusion in the default registry.
Source: Ministry of Justice
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This article was translated by an automatic translation system, and was therefore not reviewed by people.