Clipping of news on Brazilian Culture, Law and Citizenship
21/01/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Who has any damaged product after power surge, has 90 days to report it to the distributor, which has a period of ten days to verify the relationship between the defect and the load variation. With appliances that conserve perishable products like refrigerators, the term of the distributor is smaller than one business day. After this analysis, the utility has 15 days to say whether there will be compensation and then another 20 days to make payment.
According to the lawyer of the Brazilian Institute of Consumer Protection (Idec) Claudia Moraes, the repair can be charged to the company. There are also other options: the company may ask customer budgets and pay the repair, replace the product or give the cash value.
The lawyer points out that those who had losses have been prevented from working, for example, may also require compensation. She recommends that consumers document and save all communication with the company, as well as Procolo numbers.
'LACK TRANSPARENCY'
For Idec, citizens should be advised in places where the power cut was made in predetermined areas by distributors. The institute considers, however, that the situation yesterday was an emergency and that therefore it was not possible to notify customers 72 hours in advance as provided for in regulatory activities.
For Claudia, lack transparency in areas of selection criteria that will be left without light and campaigns to educate customers about energy expenditure:
- There is no mention in economics. Lack campaigns, and we know that in the heat, we tend to use appliances that consume more, as the air conditioning. People do not associate lack of water to power cut.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.