Clipping of news on Brazilian Culture, Law and Citizenship
21/01/2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Institute participated in a public consultation carried out by ANAC in December 2014
Idec (Brazilian Institute of Consumer Protection) contributed to the public consultation made by ANAC (National Civil Aviation Agency), held in December 2014 for the review of cgtA (General Conditions of Carriage).
With the analysis of the material sent by ANAC, several irregularities were found that contrast with the CDC (Consumer Protection Code). Among the violations, we highlight the airline's responsibility to the proposed change of "objective" to "subjective". This means, among other things, that in case of delays caused by weather events or situations caused by third parties the company is not obliged to give material assistance to passengers.
"Change the type of responsibility of air operators by the regulation is illegal because it goes against federal laws such as the Consumer Protection Code and the Civil Code. This attempt should be rejected by the regulatory agency" points Bridges Claudia Almeida, Idec's lawyer.
The public consultation aimed to update the Regulation based on the transformations that the industry has spent the last 10 years, and also aims to bring its standards of determinations of other codes, such as the Civil Code and Consumer Protection. With the compilation of contributions will be developed by ANAC, a draft resolution. The next step will be the period of openness to public hearing on the same subject.
Idec contacted the management of technical standards ANAC, which proved willing to listen to the Institute and other consumer protection organizations, in order to make the necessary changes so that the balance in consumer relations is reached in CGTA.
Source: Idec
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This article was translated by an automatic translation system, and was therefore not reviewed by people.