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Back to School: discover what consumers need to know to ensure their rights

01/16/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 



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Ministry of Justice gives some tips on enrollment, defaults, material and school transport.

With the start of school across the country, it is important for consumers to be aware and know their rights not to have losses. Information is the main tool. The Ministry of Justice, through the National Consumer Bureau (Senacon / MJ), gives some tips:
Enrollment - Students already enrolled, unless they are in default, shall be entitled to renewal of registration. Importantly, the increase of tuition should be performed only once a year, and the contract should be clear about his prediction. It is noteworthy that the contract terms are ensuring the right to information and transparency for the consumer.

Default - the suspensions of evidence are prohibited, retention of school documents or the application of any other educational penalties for nonpayment. The shutdown of the student by default can only occur at the end of the school year or, in higher education, at the end of the semester. Educational institutions should issue, at any time, the transfer documents for their students, regardless of the payment of tuition. By law, the school can only enroll a student if he is indebted to the institution which requested transfer.

School supplies - The school can not require you to purchase collective material (eg chalk, alcohol, whiteboard pen, ink cartridge or printer, napkins or even a large volume of reams of paper), the cost of which, in the case of private institutions, should already be included in the monthly fee. The list should contain solely the individual student uses material necessary for the development of studies. If parents check any abnormality in the BOM, it is important to request clarifications school, trying to understand what the purpose or justification of that request.

In addition, it can not require the purchase of a product of a specific make, even if it is of superior quality. Consumer / student should be given the option of choice. It is also prohibited the imposition of the material to be acquired in one shop or to be purchased at the school. Procedures such as these constitute tying as the Consumer Protection Code.

School supplies fee - If there is a collection of school supplies rate, the educational institution shall specify, in detail, what are the items to be purchased. However, parents should be given the option to choose to buy the products displayed in the school material list or pay a fee for the package offered by the school.

Uniform - The school must give parents the option of choosing different establishments marketing uniforms, prohibiting the appointment of a single location, except in the case of school has properly registered trademark.

School transport - Parents should be vigilant in ensuring the safety of children when hiring a school transport service. Care to seek references on the professional with others who have contracted the service is always important, as well as information about the professional with the school and the unions of carriers.

It is also necessary for parents to observe if the vehicles follow the rules of the National Traffic Code (CNT) and state and local legislation. It should be checked whether the vehicle has passenger record, yellow band with the inscription "SCHOOL", tachograph for speed control and own belt in number equal to the capacity of vehicle passengers.

Also, stay tuned for the following items are in perfect condition: fire extinguisher, tires, lights, horn and if the windows do not open more than 10 cm. Finally, the driver must be enabled and the vehicle must have authorization for the transport of children. To drive school vehicles the driver must: be older than twenty-one years; carry driver's license in category D; not have committed any serious or very serious offense, or be recurrent in middle violations during the past twelve months; and pass specialized course.

If any of your rights are not being respected, consumers should first seek the educational institution requesting means for solving the problem. Not succeeding, you should go to Procon in your area and formalize complaint.



Source: Ministry of Justice

To access the site Ministry of Justice, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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