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Consumer News

Power outage and rights

01/08/2015

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 



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The lack of electricity cause inconvenience to consumers, in addition to being in the dark, they run the risk of having damaged devices, spoiled food and medicines lost. In these cases, the consumer should contact the concessionaire providing the service and request reimbursement.

According to Resolution 360/2009 of the National Electric Energy Agency (ANEEL), the consumer must register the fact, within 90 days, the company's service channels (internet, phone, in person, etc.), specifying which equipment were damaged. The concessionaire must open specific compensation process. The provider has the following deadlines for resolution:

    - 10 calendar days to inspect the damaged equipment (a business day, for refrigerators, freezers and refrigerators);

        - 15 days to submit written response to the request;

        - 20 days to provide the compensation.

       The company must inform the consumer the date and approximate time of inspection or provision of equipment. The deadline for response on the request for reimbursement must be submitted within 15 calendar days from the reimbursement request date.

      Heads Up! The consumer should not repair the damaged equipment, except in cases where there is prior authorization and formal of the concessionaire, as well as to prevent or hinder your inspection you may lose the right to compensation.

What does the CDC?

     The electricity service is essential, therefore, in accordance with Article 22 of the Consumer Protection Code (CDC), suppliers are required to provide adequate, efficient, safe and continuous services.

     Also according to the CDC, in cases of total or partial noncompliance with the obligations referred to in Article, legal persons shall repair damage.

    In case of disruption of supply, the consumer is entitled to the rebate values. In fact, he may request the history of interruptions in your address, by the service provider dealership.

     If the service interruption also spoil foods and / or drugs, consumers who can prove the damage can search the Procon-SP for the solution of the problem to the supplier.
where to complain

     If the consumer has problems with the grid, it should contact the dealership and note the protocol. If you can not resolve your demand, it can look for the following channels:

ANEEL - Brazilian Electricity Regulatory Agency - phone: 167 - www.aneel.gov.br.

Arsesp - Regulatory Agency for Sanitation and Energy of the State of São Paulo - Phone: 0800 72 70 167- www.arsesp.sp.gov.br.

Procon - On site www.procon.sp.gov.br the agency provides a pop up to receive consumer complaints of São Paulo, about failures in the power supply.

      The consumer can also claim their rights in the judiciary.


Source: Education Procon

To access the Education Procon site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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