Clipping of news on Brazilian Culture, Law and Citizenship
30/12/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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One of the most common questions consumers is what to do when faced with a situation of different prices for a product in the same establishment. It is true, indeed, that must prevail the lowest value?
Exactly. So says the institutional coordinator of Protest Consumers Association, Maria Inês Dolci.
"You have the right to pay the lowest value," attests.
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And this holds for all cases, even those where there may be discussion between client and cash, seller or property manager. The guideline is that the consumer tap your feet and never give up demand their rights.
In this case, Maria Ines suggests cancel the purchase and photograph the product on the shelf or where possible see its price. The next step is to seek the Procon.
"The consumer protection agency makes the inspection and penalty applies to the establishment, and correct values, it is required to install optical readers so that consumers can check the values of the products before passing through the box," explains the expert.
The rule applies to any product: vegetables at the supermarket buying a car
Photo: Disclosure
This fine can reach extreme as £ 6 million. If not satisfied with the complaint to Procon, the client can process the establishment via action in Small Claims Court. It's there in Article 31 of the Consumer Protection Code: supply and presentation of products and services should ensure correct, clear and accurate.
Maria Ines also stresses that the lowest price rule has universal application, ie: either by a popsicle on the beach or by a car, the consumer can not be harmed.
In Rio, the product can leave for free
An agreement signed between the Public Defender Rio de Janeiro, the organs of the Consumer Protection State System and state associations and Brazilian supermarket (Asserj and Harbors) resulted in an action called "Eyeing the price." The initiative tightens the siege against those who practice the values abuse or reports incorrectly, as it allows consumers to take the product for free when there is a discrepancy in the price on the shelf and in the box. More than 300 supermarkets in Rio joined the campaign.
Source: Earth
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This article was translated by an automatic translation system, and was therefore not reviewed by people.