Clipping of news on Brazilian Culture, Law and Citizenship
12/12/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Thiago Almeida bought in June, an iPhone 5c for R$ 999 in LuCunha Store. However, to date, not received your order
"Every day, more people access the internet. Thus, most crimes take place. And the trend is increasing more and more. "The statement delegate Alessandro Thiers, head of the Bureau of Suppression of Computer Crime (DRCI), is reinforced by the numbers of the Center, Response and Treatment of Security Incidents in Brazil (Cert). From 2003 to 2013, the growth of online fraud was 14,347%. While in 2003 there were 593 incidents reported to CERT in 2013 were 85 675 records.
Theft of data and problems with delivery of products purchased online are the main events. The advertising Thiago de Almeida, 29, entered in the statistics. In June, bought an iPhone 5c to give to woman for R$ 999 in the virtual store LuCunha Store - which has more than 305,000 followers on Instagram. So far, the device was not delivered.
Claims for high
In ReclameAqui site, the reputation of the shop was good until June. As of July, complaints rose an intense pace, from one hundred to almost 700 in just the first 19 days of September. All were made for the same reason: undelivered purchases.
- At the time, I did research and had no complaints. Two friends of friends received the goods, and celebrities posted saying they bought at LuCunha. This gave credibility - reported Thiago, who recorded the occurrence.
Famous posts induce student
Excited about several famous that postavam in their profiles on Instagram purchases made at the online store LuCunha Store, the student Julia Vieira Moreira, 19, did not think much and decided to buy an iPhone 4S, for R $ 799.25. Neither low - in large networking sites, the same device sells for about thousand dollars - made her suspect that there is something wrong.
- Many famous make advertisements. So we are led - claimed the young.
The sum of attractive price, trust in the unknown and lack of information, however, resulted in a headache. The smartphone acquired on May 12 should have been tabled on 6 August. But so far, nothing. By identifying the problem also affected other people, Julia created a Facebook group, which already has more than 800 participants.
EXTRA tried to make contact with LuCunha Store, through seven phone numbers and the Customer Service email (SAC). Telephone lines were disconnected, and there was no return to the message sent.
In a statement on Instagram, the company said that deliveries will be made: "All our customers will receive a link our providing your exact date of delivery! The links begin today and can take up to four business days! Please comment on here you begin to receive. "
What to do if you are the victim of fraud
Police Stations
Alessandro Thiers, the Bureau of Suppression of Computer Crimes, explains what it takes to press charges on the blow: "You can be in any police station, not to be in the trade. This is necessary to be investigated what happened. "
justice
To try to minimize the damage, the solution is to go to court and claim compensation for moral and material damages. It is essential to find the person responsible for the store. From there, an action you judge on Small Claims Court, which is optional hire an attorney if the requested compensation for up to 20 minimum wages (R $ 14,480). If the cause is from 20 to 40 national floors (up to R $ 20,960), you need a lawyer, "Depending on the financial condition, you can request the support of a state public defender", directed Auilo Victor Haikal, law specialist digital and office partner Patricia Peck Pinheiro Lawyers.
Consumer protection
The person must also file a case in consumer protection agencies, such as state consumer protection agencies.
Source: Extra - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.