Clipping of news on Brazilian Culture, Law and Citizenship
10/12/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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RIO - The exact two weeks of Christmas, who goes shopping should be aware of a detail that can make all the difference in the presented satisfaction: the exchange policy. After all, it is up to each establishment to determine what is worth and what is not worth when the client wants to trade a product without any defect. Research conducted by GLOBE in 20 stores in malls and in the South Zone of Rio streets, found that the period of exchange for dissatisfaction varies depending on the property and the type of product.
In the case of electronics and appliances, ranging from three to five days from the purchase. That is, if the gift is purchased today, who welcome you at Christmas can not replace it with the same model of another color or a different merchandise, for example. But when it comes to clothing, shoes, perfumes, stationery and accessories, the term is much more extensive, reaching 45 days after the date of purchase, which allows the exchange after the passage of Santa Claus.
Information must be clear
Consumer protection experts point out that the Consumer Protection Code (CDC) only requires the replacement or repair in the event of default. If so, the provider has 30 days to remedy the problem. Otherwise Failing this, the consumer can opt for a new product, repayment, corrected, the amount paid or to receive a proportional reduction in the damage and keep the item. But if the tenant undertakes to carry out the exchange by dissatisfaction, must deliver.
- So, when you make the purchase, the consumer should ask the seller to write down the note or label attached on the product the rules of exchange policy, to require compliance - guides the Consumer Defense undersecretary of Rio, Fábio Ferreira.
Cláudia Almeida, lawyer of the Brazilian Institute of Consumer Protection (Idec), remember also that is Store obligation clarify, before the sale, which is the exchange policy category, orally or in poster posted on the site.
- Otherwise, you can not hinder an exchange. If not informed, the client has no way to guess what the rules are - highlights.
Although the exchange of an electronic or appliance for dissatisfaction have a short-term test it before passing the box, not to frustrate those who will receive it, is a possibility restricted to a few shops. Of the four retailers visited sector, only in Tele-Rio and Pontofrio on Avenida Nossa Senhora de Copacabana, vendors said it would be possible to test a product before purchase. Already Circus toy store in the same region, was the only of the three branch consulted to allow verification of the item to be purchased - but since the product already has batteries and that the seals are not violated.
Claudia explains that by not allowing the electronic test, appliances and toys, the store is required to make the immediate replacement of the product to the consumer, to get home, check that there is defect.
Sellers of most clothing stores, shoes and perfume visited by GLOBE reported that, because of the holiday season, the deadline for return, which is generally 30 days, was expanded, reaching up to 45 days. And even if presented only search the store in mid-January, the exchange can be made. Just explain to the manager that it is a gift.
For the lawyer of Idec, the Christmas period is a good time for the consumer exercise the right of choice, favoring more transparent and shops with more flexible exchange policies.
- The more barriers seller imposes upon purchase, the greater the chances of having some discomfort at the time of exchange. So, one should opt for stores that offer more facilities.
Stubborn reader, Carmen Pagotto, who lives in Niterói, decided to buy books for gift giving at Christmas, including his grandson. He says that the exchange is not usually a problem.
On Monday, Tania Barros, a resident of Urca, buy gifts, accompanied by daughter in a clothing store in Copacabana. And said retailers are usually clear about the exchange policy.
- But I take to get back to the store a few days later on the 25th, for soon after Christmas inventories are cleared and, if leave later, the risk is not to find the article - teaches Tanya.
In perfumery, Wanderley Lima finished off buying aftershave and shampoo for personal use. Customer usual brand, about to call the seller by his nickname, Lima rarely question the exchange term:
- Country Outside is always simple. I hope I have problems with that.
Worth the price of the time of purchase
All 20 stores visited by the GLOBE only perform an exchange on invoice submission or purchase the identification label affixed to the product. To facilitate the exchange, some stores will print a special invoice without the value of the product, accompanying this. Thus, the price of goods is recorded in the store system, for a conference at the time of replacement.
Accompanied by a friend, Marcia Andrade, a resident of Recife and passing through Rio, bought a pair of shoes to give to daughter. For her, the problem is not entitled to change in the exchange.
- I traded goods without any problems. The only drawback is that if I can find an item that pleases, but is more expensive, have to pay the difference. But if the model is cheaper, the store never returns the difference.
Claudia, Idec, states that, at the time of exchange, worth the price of the product upon purchase. And remember that if the replacement is of a lower value merchandise, the difference is compensated by the choice of another product, since hardly the store will pay the rest in cash.
IF THIS DOES NOT PLEASE
Exchange for dissatisfaction. If the product is in perfect condition, the store is not obliged to exchange it. However, it is common courtesy to take this win customers.
Own rules. Only buy this after knowing what the store's return policy. The conditions should be clear, affixed inside the store.
Formalize. If the trade is possible, it should be required that the conditions listed in writing on the invoice, on the label or receipt.
Exchange default. If product is defective, the repair is required. The immediate return, however, is only guaranteed the product considered essential, such as refrigerator. By law, the term solution is for 30 days. After this period, the consumer is entitled to another product or your money back corrected.
Test. Whenever possible, especially in the case of electronics, try before you buy. Many stores give deadline for exchange only three days and, if defective, you must go to technical assistance.
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.