Clipping of news on Brazilian Culture, Law and Citizenship
05/12/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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RIO - KLM announced on Thursday (December 4) alternative options for promoting flights from Rio de Janeiro to several European capitals. The sale, announced on Feb. 1, was suspended for bringing incorrect values - several flights were round trip were announced for prices of up to R $ 322 off fees and charges.
According to the company, a very low rate between Brazil and Europe was accidentally loaded into the system for a short period of time. The promotion was announced circa 15 hours in various partner sites agencies and ran for more than two hours, thousands of accesses and receiving the release confirmation reservations and ticketing, electronic before being removed.
Although the rate was clearly wrong, KLM decided to honor all tickets issued during the period when the promotion was available, believing in good faith customer. In addition to honor tickets already issued, KLM decided to finalize all the emission processes tickets that had reached the requirements for this: availability and confirmations of receipt of payment by the company.
KLM states that the only passengers who may not have the tickets issued are those that failed to meet the minimum requirements - lack of availability for one of the flights, problems with payment or any other reason, it's not so any unilateral decision of cancellation by air.
Alternatively, KLM says it is offering some options, such as flight rebooking, change the date of travel, keeping the same original route, from 23 February 2015 to 30 November. According to the company, the redial possible if flights and seats are available on the booking class issued as part of the original ticket. A change fee of $ 350 will be charged.
Another option for those who bought the passage is to allow the full repayment of the rate and the rates of suspended promotion. Alternatively, the customer can choose to receive a refundable voucher of $ 100.00, which can be repaid by the online site www.klm.com.br. Another option is to receive a non-refundable travel voucher of $ 250.00 valid for future travel with KLM, Air France or Delta Air Lines. This voucher must be exchanged for a ticket within one year from the issue of 30,000 miles by the Flying Blue program.
The company also said that consumers who wish to change or have the ticket refunded may contact your travel agency or the KLM Reservations Center as soon as possible until the next day by telephone 19 4003 1888 (capitals and metropolitan areas ) or 0800 888 1888 (other locations), Monday through Friday, from 8 am to 19h and on Saturdays from 9 am to 15h.
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.