Clipping of news on Brazilian Culture, Law and Citizenship
12/03/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Consumers purchasing airline tickets KLM discount prices for Europe on Monday (1) are entitled to travel, according to Procon. According to the agency, Articles 31 and 35 of the CDC (Consumer Protection Code) give rise to the customer boarding on flights.
While Article 30 of the CDC reports that every bidder company of a product or service should honor to the proposal, the number 35 recognizes that the injured consumer with the situation may require compliance with the obligation to accept an equivalent service in place or receive payment amount back.
According to Marta Aur, technical advisor of Procon-SP, errors are common and can happen. Nevertheless, she says that buyers of tickets may have been misled, "mainly because we are in a period of sales promotion".
- The consumer being misled, acquiring [passage] thinking it was a promotional price and without having the adequate information from the company, is entitled to the fulfillment of the offer.
The advisory also states that the amount paid for the tickets, the season offerings and the delay of the company to position itself also give the customer a chance to appeal the case KLM decides to cancel the tickets issued.
- The price was not R$ 1 R$ 2. Then, values are not as ridiculous as well (...) It's not something that consumers hit the eye and see what is wrong. We are in an era of aggressive sales, discount prices and the consumer can understand that this was an offer.
At the time of entry, to 21h, KLM had not yet issued a clarification to consumers.
agencies
Marta explains that travel agencies should also be charging for compliance oversubscribed. From the customer's point of view, she states he should go after the company with which he bought the tickets.
Wanted by R7, the Decolar.com, one of the sites that sold the tickets to promotional price claims to be expecting a airline's positioning to reach an agreement.
According to the adviser, if the consumer and the travel agency were disadvantaged by the decision of KLM, an action together is legally valid. If you want to search for the rights alone, the client can search Procon with shopping vouchers and the screen offer.
Heard by R7, a lawyer who declined to be identified, said he bought two passes through the LogiTravel site. Although located, the agency did not respond to calls, made after 19h.
Source: R7
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This article was translated by an automatic translation system, and was therefore not reviewed by people.