Clipping of news on Brazilian Culture, Law and Citizenship
04/12/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Accessibility in flight is the responsibility of who?
The case of the woman with special needs crawling up the stairs to get boarding a flight Gol made the news in recent days.
The National Civil Aviation Agency notified the airline GOL and the airport operator from Foz do Iguaçu Airport (Infraero) so that in two days, providing information about the passenger boarding with disabilities in flight in 1076 GOL Linhas Aéreas. The flight in the last 1/12, originated in Foz do Iguaçu Airport and destination to Curitiba Airport.
The irregularities in the conduct of the company and / or operator before the Resolution no. 280/2013 of the ANAC, which comes to passengers that require special care when traveling by air, will result in assessments that can generate up to R$ 300,000 in fines for the airline and the airport operator.
About occurred, the airline, through its blog, reiterates that regrets what happened with Customer Katya Hemelrijk da Silva and is already taking the necessary measures to prevent situations like this from happening again.
The company also states that the Stair Trac - equipment used to carry physically disabled clients to the interior of aircraft - the base of Foz de Iguaçu was not available for use yesterday morning, day 1, and so could not be used during the flight boarding in 1076 by passing. GOL tried with the other companies get the equipment, which was not possible, and offered alternatives to the Customer, who chose to follow without the help of its employees.
The measure of the quality of a service occurs in the majority of cases, the face of adversity. With such misfortune through a routine situation as a person boarding with special needs, leads us to realize comp we are short of something that should already be on the agenda of every company.
Under federal law number 10,098, laying down general rules and basic criteria for the promotion of accessibility for people with disabilities or reduced mobility, by removing barriers and obstacles on roads and public spaces, urban furniture, construction and renovation of buildings and transport and communications.
So there must be the possibility and condition of reach for use with security and autonomy, spaces, furniture and urban equipment, the buildings, transport and systems and media and person with a disability or reduced mobility.
Infraero says it has been conducting adjustments in all passenger terminals Network airports to make them accessible. All reform, expansion or construction of terminals incorporate accessibility requirements in accordance with current legislation.
With the new Resolution No. 280 / National Civil Aviation Agency (ANAC) of 11 July 2013, the airline's liabilities, is established in his "Art. 14: The air operator must assist the passenger with Need for Service special (PNAE) the following activities:
I - check-in and baggage handling;
II - displacement of the check-in counter to the aircraft, passing through border controls and security;
III - loading and unloading of the aircraft;
IV - accommodation in the seat, including the offset within the aircraft;
V - carry-on accommodation in the aircraft;
VI - offset from the aircraft to the baggage claim area;
VII - payment of checked baggage and monitoring of border controls;
VIII - off the landing area and access to the public area;
IX - driving to toilet facilities;
X - providing assistance to PNAE user guide dog or accompanying guide dog;
XI - transfer or connection between flights; and
XII - the implementation of individual demonstration to PNAE emergency procedures when prompted.
Source: Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.