Clipping of news on Brazilian Culture, Law and Citizenship
21/07/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Alexandre Moura: urging the store to get an exchange for another dresser top model Photo: Fabio Rossi / O Globo
RIO - What was supposed to be a simple purchase ended up becoming a headache. On June 27, the Rio Alexandre Moura and his wife decided to buy a dresser at the branch of the Touch Ring, Shopping Rio Bar Decor. The model Liz, five drawers, i paid in cash, was awarded on July 3 and mounted on the 5th of that month. Shortly after assembly, however, consumers realize that the mobile structure was very weak and yielded the bottom of the drawer, even with light clothing falling off the pulleys and engaging the drawers collapsed on each other.
- No need to be an expert to see that the dresser does not serve the purpose it is intended. The drawers are very fragile, open the side even with lightweight parts. They desnivelam and can not reattach them on track. The bottom is coated with a very thin laminazinha wood. To make matters worse, days later, a crack appeared in the side of the cabinet. Try changing the model by another senior, paying the difference, and then the problems started - says Moura.
According to him, the store sent a technician on the 11th of July and on the 16th the store authorized the return by the same model. The couple insisted that he wanted to get another dresser equal, but the store did not agree to exchange a top model.
When contacted last week by GLOBE, Ringing the Bell reported that a network technician confirmed the damage to the product on the date indicated. The change was requested by another equal by coach himself, but was not accepted by the couple. Buyers requested a more expensive, other mobile pledging to pay the difference.
Initially, on July 16, the exchange was denied by the store. However, after further examination, and in order to satisfy customers, after the counting of Consumer Protection, Ringing the Bell exchange authorized by the chosen product. On Friday, July 18, was made a new contact by phone, informing about the release.
Read more: http://oglobo.globo.com/economia/defesa-do-consumidor/um-bom-acordo-quando-tudo-se-encaixa-13306882#ixzz387GvZjNq
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.