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Tickets Cup were biggest complaint at the state Procon

21/07/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 




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One of the biggest complaints was the difficulty of consumers to purchase tickets with credit card Photo: O Globo 

RIO - Difficulty to purchase tickets for the games of the World Cup was the most reported by consumers Procon problem with the state in June and July. One of the most common complaints was the fans who could not buy the ticket with a credit card, they could use another and lost the right to the entrance. This, however, was in the FIFA regulations.

According to the state Procon, no significant demands during the World Cup, although the agency has deployed a special duty with agents on standby at strategic points - airports, port and road New River - and have provided care with extended hours dial by Procon (151).

The highlight of the actions of the State Department of Consumer Protection and Defense (Seprocon) in June was the task force assembled by the agency with a view to the World Cup. 10,095 face attendance were in positions of authority. Dial 151 already received 9,592 complaints and 4,202 complaints were made through the site. The web application - accessed by smartphones and tablets - the secretariat made 467 calls. The total came to 24,356, adding to the various access channels available to the consumer.

Out the World Cup in June, the most reported problems were about poor service delivery, misappropriation, making it difficult to cancel the service contract and service organization that does not fix the product within established by Article 18 of the Code of Protection consumer (CDC) 30 days. Last month, 200 calls for conciliation between consumers and suppliers, of which 155 (78%) reached a positive agreement were performed.

Operation beyond 10 shirt, which ruled in two months six tons of food and 4000 liters of beer unfit for consumption, the state tax Procon performed a new stage of Russian Roulette Operation in bus companies in the Baixada Fluminense, noting irregularities in 35 vehicles.

Were processed in the first instance, by the legal department of the state Procon 721 cases in June, 530 of which resulted in fines totaling an estimated value of £ 9.7 million. In the second instance, 411 cases were processed, of which 51 resulted in fines totaling more than £ 378,000. In June, were sent to establishments fined more than £ 4 million in fines.

Also in June was filed civil action against airlines in 6th Corporate Court of the Court of Justice of the State, due to problems in frequent flyer programs, such as claims for delay in computing mileage, difficulty in obtaining tickets for the program in high season and the sudden increase without notice the value of fare purchased through this type of program. During the period, the state Procon introduced sanctions against 21 different companies.


Read more: http://oglobo.globo.com/economia/defesa-do-consumidor/ingressos-na-copa-foram-maior-reclamacao-no-procon-estadual-13304387#ixzz386kVyvM7

Source: The Globe - Online

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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