Clipping of news on Brazilian Culture, Law and Citizenship
06/18/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Loyalty programs significantly increase company revenues without, however, offering an efficient and adequate service to its customers, says ProconO Procon State of Rio de Janeiro filed a civil action in 6th Corporate Court of the Court of Justice of the State against companies airlines Gol and TAM SA and Smiles by problems in their frequent flyer programs. The lawsuit (case number 0191089-22.2014.8.19.0001) was based on complaints made by customers of these companies delay in computing mileage, difficulty in obtaining tickets for Smiles program in high season and sudden increase of the value without notice pass acquired through the program. Learn how is the maintenance of aircraft Golde According to Procon, loyalty programs significantly increase the revenues of the companies named in the action without, however, offering an efficient and adequate service to their customers.The lawsuit asks the court to the quoted companies are required to inform their clients, to completion of purchase, on a sudden increase in the amount of miles required for wishing to purchase tickets by phone, text messaging on mobile or email. These increases should also be included on the company website. The daily fine will be $ 50,000 for those who do not fulfill liminar.A action also requires that companies compute the mileage acquired by clients adequately and immediately in the loyalty program and deliver tickets through frequent flyer program in any time of year and in all sales channels, without any limitation as to the number of seats that can be purchased. Failure to comply with this determination involves a daily fine of R $ 50 thousand and double compensation for damages to consumers materiais.A company also said that informs customers 90 days in advance via email and the website in case of changes in the regulation or quantity minimum mileage required for issuance of tickets aéreos.A advice TAM also said he was not notified of the action and therefore not comment it.
Source: Earth
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This article was translated by an automatic translation system, and was therefore not reviewed by people.