Clipping of news on Brazilian Culture, Law and Citizenship
07/16/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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ANTT will immediately call on road trips
LUISA BRAZIL
Rio - After pilot tested during the World Cup, the National Transportation Agency (ANTT) will deploy monitoring real-time service in Brazilian bus terminals. The idea is to enable passengers to quickly resolve conflicts with bus companies. The goal of the agency is to instantly solve common problems in the road, as the delay in travel and disrespecting free seats for the elderly.
The basketball player José Ricardo Leal: "It's very humiliating to have to be loaded. It is federal law that all buses are accessible "
Photo: Cocoa Fernandes / Agency Day
The service is done by calling the Ombudsman ANTT (number 166). Once the unit is activated, a tax is contacted and go to the site at the time of claim. "Before the passenger connected to the Ombudsman and the complaint was registered. The agency was only after the assessment. In this model, the operator filters the complaints that can be met at the time and immediately triggers the tax that the terminals are on duty, "explains Leandro Rodrigues e Silva, manager oversight of ANTT.
The pilot project was tested in 14 cities during the World Cup and is being expanded to 73 terminals where the tax act of the regulatory agency. According to Silva, will also be an opportunity for passengers to know that channel complaints, since many do not know the oversight role of the Ombudsman.
From January 2013 through June of this year, the agency received 3,922 complaints about road originating or terminating in the state of Rio travel The largest share, 20.4%, with respect to the undue delay in travel. The second biggest cause of complaint is the defect in equipment, responsible for 519 records (15.2%).
Also common are complaints about the use of cars with different characteristics than those prescribed in the tariff. The paratleta José Ricardo Leal, 38, who always travels to Rio de Belém, says many buses have stickers indicating that accessibility does not exist.
"It's great humiliation pay a ticket and have to be loaded. It is federal law that buses are accessible. But companies cheat by putting the sticker and do not offer the service, "he complains.
Util has more complaints
According to a survey done by the DIA, the company claims champion in Rio is the Util, with 1,276 occurrences, 896 in 2013 and 380 this year.
The largest share of complaints, about 23% of the total, corresponding to delayed travel. Another recurring complaint among users of the company, representing 16.7% of the total, is the use of vehicles with different standards than those specified on the ticket.
Retired Elsa Oliveira, 63, claims to have difficulty using the reserved free seats to the elderly. "It seems that these places do not exist. Try three months in advance and always have some mistake, "he says.
The Util informed that all complaints are dealt with as a priority. "We are always available to listen to our guests and constantly seeking improvement in our services."
Other companies that complete the ranking of customer dissatisfaction are Itapemirim, with 554 complaints between 2013 and 2014; 1001, with 373; Sampaio, 330; and Comet, with 174.
Delays are external factors
According to Util, time of departure of the bus depends on "external factors", which can result in delays. The company claims that "traffic problems on roads, traffic and congestion of the roads for long periods of holidays cause delays for all road undertakings". "Please be advised at time of sale that the schedule is planned and that the bus is in transit," explained in a statement.
Source: The Day - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.