Clipping of news on Brazilian Culture, Law and Citizenship
07/14/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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New rules for prepaid cell phones are already in place
Since last Tuesday, went into effect the first rules of the General Regulation Consumer Rights National Telecommunications Agency (Anatel), which includes the requirement that carriers provide the minimum period of 30 days for credits purchased by the client expire. In this case, the rule only applies to recharges made since last Tuesday.
The new regulation brings other important changes that protect the rights of consumers, such as the automatic cancellation of telephone, internet and pay TV services, the demand for more transparency in contracts and easier for the customer to contest the charges.
Last week, the phone companies reported already be complying with the new regulation, but the TIM offered the possibility of automatic cancellation of service on your telephone exchange only on Friday. Until then broke the law and was subject to fines reach £ 50 million.
Automatic cancellation: Instead of talking to an attendant, you can do the cancellation of telephony, internet services broadband and pay TV just by clicking the Automatic option, by phone or at the company website.
Link back: If the client call to make a complaint or a request and the connection drop, the company shall necessarily return to the consumer and record the call, which may be requested by the customer within six months.
Errors in collections: Companies will have 30 days to give an answer when the client dispute any charge. If one does not respond within the time limit, the invoice must be corrected automatically, return the double value if the ticket has been paid for.
Promotion for All: The promotions - such as lower prices and discounts on equipment - may not be unique to old or new subscribers. From now on, any benefit must be available to any client company.
Transparent contract: Before closing the contract, operators must submit to customers in a clear and organized manner, a summary with information on offers, highlighting whether or not the initial value is a promotion, the time to install the service and what is included.
Complaints: Consumers can make complaints and allegations of breach of any of these rules to Anatel. Just contact us by phone 1331 or to register for the site www.anatel.gov.br/
Read more: http://extra.globo.com/noticias/economia/novas-regras-deixam-consumidor-de-celular-pre-pago-mais-protegido-13230461.html#ixzz37S7qrp7y
Source: Extra - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.