Clipping of news on Brazilian Culture, Law and Citizenship
07/14/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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With the closing of the World Cup, soccer teams, governments, companies and also consumer protection agencies start to make their balance sheets: what worked, what did not work, which can be used in other major events?
Asked institutions that were directly involved with the preparation and customer service during the World Cup 2014 and listed the promises that can become a legacy for the industry. Check it out.
01
Integrated Center Consumer Tourist
The National Bureau of Consumer Protection of the Ministry of Justice (Senacon / MJ) implemented the Integrated Center Consumer Tourist, which can continue to function to meet other topics of collective impact, such as health, according to the secretary Juliana Pereira. Various ministries, federal agencies and Procons participating in the initiative, whose goal is to get quick agreement between consumer and supplier, based on an agreement with the market. During the cup, the center operated seven days a week and 24 hours a day.
02
Condition monitoring service
Tourism is still untreated, in Brazil, as one of the best business branches in the world, according to Maria Ines Dolci, institutional coordinator of Protest. The organization of consumer promises to continue monitoring the conditions of service as well as prices in hotels, restaurants and airports. According to the association, we must continue to "fight for the effective adoption of the Statute of the Fan and the continued prohibition of consumption of alcoholic beverages in stadiums."
03
Integration between operators and public health units
More integration between operators and public health units
For the National Health Agency (ANS), the actions that were taken during the World Cup resulted in a communication model between operators of health plans and public health units that can be used during the performance of any other event mass in Brazil. Thus, the greatest legacy of this World Cup for the health supplement industry has been aware of the importance of integration between the public and private systems, according to the regulator.
04
Bilingual Customer Service
The state Department of Consumer Protection, responsible for Procon-RJ, promises to keep the bilingual service, begun during World Youth Day in 2013, also adopted at the World Cup. The same will apply to the booklets printed by the body. The body of the brochures will also continue to be edited bilingual. The municipality should also keep in operation the State Technical Board Consumer and Tourism and Major Events, who "performed preventive work, bringing together state agencies and consumer representatives from various economic sectors such as telecommunications and transportation."
05
Integrated actions on State Prosecutors
Público (MP-RJ) Ministry of Rio de Janeiro highlights that "information is a fundamental right of consumers and essential to ensure the right choice and avoid the frustration of legitimate expectations." Therefore considers that all integration experiences made in the preparation and realization of the World "is an important legacy for the next events." A major breakthrough, which will be maintained, according to Christiane Cavassa Freire, the MP-RJ, was an integrated effort between the Government of the United Ministries that hosted World Cup matches in the various topics of collective interest.
06
Dialogue between service providers and customers
In assessing the public defender Larissa Davidovich, during preparation for and during the World Cup, there was a positive scenario for understanding dialogue and rapid resolution of any disputes involving consumers and suppliers. "Our expectation and at the same time our great challenge is to make that atmosphere does not go along with the end of the World Cup after all, we already see that if you want, you can. And this should not only know the World Cup and the big events, "he says.
07
Courts in airports and stadiums
Although they were already in operation before the World Cup, the Small claims courts installed in airports and football stadiums were boosted during the event, which will be held from now. The courts of airports serve the causes involving overbooking, delays and flight cancellations, loss, rape and theft of luggage, food and lodging, among others. The service is free and negotiation between passenger and airline dispenses formalizing application, but the agreement has the force of a judgment. Already Judgeship Fan works with the football stadiums during sporting events and meets all causes where there violated law: moral damages, captive chairs, greeting promotions and other problems of service. The Judgeship Fan is also prepared to meet situations of criminal area
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.