Clipping of news on Brazilian Culture, Law and Citizenship
07/08/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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BRASILIA - The National Registry of Consumer (Senacon) of the Ministry of Justice said on Tuesday that monitor, in conjunction with Anatel, the implementation of new rules on consumer relations for services such as mobile telephony, fixed broadband, television by signing and fixed telephony. According to Senacon, to ensure compliance with the new regulation, the government will follow up on the basis of consumer complaints and information received from agencies and consumer protection.
The objectives of the new rules, according to the government, are to increase the autonomy of the consumer of telecommunications services and transparency in consumer relations in the sector. Among the rules that go into effect on Tuesday, informed the secretariat, is the requirement that providers be clearer to an offer services. Make the list also establish a minimum validity period of 30 days for credit prepaid phone and the obligation of the promotions are valid for new and existing customers. As to care, we highlight the requirement for providers to make available mechanisms for the consumer to cancel your contract without having to talk to the clerk and the duty of the Central Telephone Answering return calls to the consumer if it suffers an interruption during contact with the attendant.
"The regulation is part of the National Plan of Consumption and Citizenship (Plandec) and represents a number of innovations in industry regulation and defense of consumer rights. Accordingly, Anatel and Senacon act pivotally to develop actions joint aimed at protecting the consumer telecommunications, "the Senacon.
The secretariat noted that participated in drafting the new regulation, especially with regard to the identification of problems more commonly found in consumer relations in the sector - registered Procons throughout the country - and in proposing rules to solve them.
According to the department since March, when the regulation was adopted, "the FCC's efforts were directed to monitor the implementation of its provisions." "This job involved dialogue with leading companies in the sector and the development of a technical-operational manual to be followed in the inspection procedures of the Agency," said Senacon.
Read more: http://oglobo.globo.com/economia/defesa-do-consumidor/senacon-vai-monitorar-novas-regras-de-protecao-ao-consumidor-no-setor-de-telecomunicacoes-13177594#ixzz36tC8OIwe
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.