Clipping of news on Brazilian Culture, Law and Citizenship
07/08/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Will also benefit those who use the internet and pay TV services
Starting today, it will be easier to cancel the fixed and mobile telephony, internet and TV subscription services. The cancellation can be done by phone, or internet terminals, without talking to attendants. The blocking of the accounts is automatic, with a maximum of two days to complete and can be done through phone call, over the internet or by the terminal.
The General Regulation Consumer Rights Telecommunications Services determines that operators make registration of complaints. Return on complaints regarding billing must be done in a maximum of 30 days. If the company does not meet the deadline, will automatically correct the invoice. If it has already been paid, the carrier will return the double value.
Operators will be obliged to return calls if they fall. It will be up to companies to inform prepaid customers the expiration date of the credit and, post-paid, which limits message (SMS) and mobile internet services are close to reaching the limits in contract plan.
In case of postpaid, the new rules provide for more detailed invoices.
The regulation provides that the joint service packages (combos) are grouped in the same contract. Offers and sales plans will be made available on the websites of contracts with carriers and loyalty will have a maximum validity of 12 months.
Source: Fluminense
Our news are taken in full from our partner sites. For this reason, we can not change their content even in cases of typos.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.