Clipping of news on Brazilian Culture, Law and Citizenship
07/09/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Among the new features is the establishment of a minimum validity period of 30 days for claims of prepaid telephony
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The government will monitor the implementation of the new rules of consumer protection telecommunications. The information is from Senacon (National Bureau Consumer) and Anatel (National Telecommunications Agency). The two organizations issued a joint statement with this alert on the new requirements which must be met by the sector from this Tuesday (8).
Part of the General Regulation of the Telecommunications Consumer Rights came into force today. Other obligations will be effective in staggered terms, until they are fully deployed in March 2016.
To ensure compliance with the new regulation, the statement released today cites that Anatel and Senacon (organ of the Ministry of Justice), under a cooperative agreement, jointly conduct monitoring at this stage of implementation of rules, based on complaints consumers and the information received from agencies and consumer protection.
- Anatel and Senacon are acting in an articulated manner to the development of joint actions for protecting consumer telecommunications.
The specific regulation on consumer relations for major services (cellular, fixed broadband, pay-TV and fixed telephony) was prepared by Anatel. Among the new features is a requirement that providers be clearer by offering services; the establishment of a minimum validity period of 30 days for credit prepaid phone and the obligation of the promotions are valid for new and existing customers.
As to care, we highlight the duty of providers to offer mechanisms for consumers cancel their contract without having to talk to the attendant. It has also established the need for the call center return calls to the consumer, if any interruption during contact with the attendant. Details about the new rules in the telecommunications consumer rights are available on the internet.
Source: R7
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This article was translated by an automatic translation system, and was therefore not reviewed by people.