Clipping of news on Brazilian Culture, Law and Citizenship
07/09/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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With an average growth of 15% per year, the residential split comes outnumbering sales of traditional air conditioning window. Last year alone, the industry recorded a sale of 3,679,948 units minisplit against 703,576 devices from windows, according to the National Association of Manufacturers of Electric and Electronic Products (Electrons). But it is not only in sales that has been taking the front splits, more expensive and also more complex at the time of installation and maintenance. The models have received more consumer complaints than traditional air conditioners.
In the database of the Consumer Protection GLOBE more than 250 records. Among them, the doctor's Corner Fernando, who bought a minisplit Electrolux in 2008.'s Unit says, had problems since installation, which had to be redone. With only ten months of use, the split needed a new gas load and the second summer without cooling, the authorized had to be called again.
- The technician detected an error in programming the remote. As I was not home at the time of the visit, I suspected that, in reality, he had given a new gas load - Corner account.
PROBLEM OUT OF WARRANTY
In the third summer with the split without cooling, the doctor decided to call another authorized firm, found that, again, the loss of gas, one of the recurring problems in these models, according to experts.
- The technician adjusted the valves and said that probably the problem would be solved. Told that the warranty would end and that the problem would re-appear, since he had not identified the location of the leak. Before my pressure, he signed the work order would reparse the same defect return. Also I contacted Electrolux expressing my concern and got a call from Dealer saying that he could rest assured that the same defect back to appear, would be met. Last summer, however, the device does not refrigerated. I contacted Electrolux, which ignored the whole history of the problem and denied me warranty service.
By memorandum, Electrolux reported that in 2008, the company offered a one year warranty upon installation performed by a qualified brand. The consumer has followed the requirements and was covered under warranty. 2010 and 2012, the manufacturer states that the consumer has met outside its warranty period, providing the solution to their requests through calls for free. Also according to Electrolux, in January and March 2014, Corner received clarification regarding the product, which was five years out of warranty, but appointed a new technical support and a budget.
CDC ensures repair in 30 days
The engineer Ana Simões also took issue with your device of York, purchased in 2011. Though it made an installation with an accredited company, the air did not work for long. She says that the warranty just won, and the player must have worked about four weeks throughout the year.
- I opened a complaint and made a refill gas. Two months later, I had to open another call for the same reason and, again, the clearance was taken. The unit worked for a few days and then stopped freezing, I had to ask for a third visit. Between each call and the visit, expected at least a month to be answered. The York detect microcracks in the coil unit. They said they had to replace the part, but claimed they had lost this serpentina. Suggested give me the money.
I argued that I did not want the money back, but a new device, after all, would not give to buy another and install it. They said the factory was closing its operations in Brazil and had not this model. I had to take the case to court - says, complaining that it's a lot of headache for an expensive appliance and installation.
The York by Johnson Controls said it was in contact with the consumer to remedy any inconvenience caused to your equipment. According to the company, it was agreed in December 2013, with the formal acceptance by the customer via email, reimbursement of expenses with your minisplit, adjusted by the IGP-M index, plus the amount of installation values, because it is discontinued a model that could not be replaced. After the acceptance, says the manufacturer, the customer reported that the company would send the necessary documentation to be made the immediate deposit of compensation, which did not happen. The York still says it is available to the customer to make repayment.
The lawyer Janaína Alvarenga, the Association for the Protection and Assistance to Citizenship Rights and Consumer (Apadic), points out that Article 18 of the Code of Consumer Protection (CDC) guarantees if the defect is not remedied within 30 days, the money back, a new product or proportional reduction:
- Choice is the consumer. And the period starts to run from the moment the company is notified of the problem, why it is so important to document yourself, saving protocols links, emails exchanged. In the case of intermittent faults, such as readers, work orders of service, all that will be able to help if necessary go to court.
Despite complaints about the apparatus, the Brazilian Association of Refrigeration, Airconditioning and Heating (ABRAVA) ensures that the lifetime of a minisplit is about 15 years, but for that, we need to is properly installed and receive constant maintenance.
The split requires a skilled workforce, and even so, the installation and maintenance are more expensive. Any equipment installed incorrectly and did not receive maintenance, have committed their time of life - highlights Arnaldo Parra, vice president of ABRAVA.
installation is a major problem
The gas leak, most often caused by poor installation or lack of maintenance of appliance, afflicts not only the owners of the splits, but society as a whole. Is the industry still works with environmentally harmful refrigerants, but is structured to progressively reduce the emission of pollutants.
- All refrigerant is good since it is inside the machine and it is leaking bad. Escapes, contributes to the greenhouse effect or the thinning of the ozone layer. The industry has been working to use less harmful gases and to qualify its workforce - Parra advances. It ensures that the appliances that use refrigerants such as R22 gas can be replaced without scrapping the appliance. - When servicing, just swap the gas.
According to the Coordination of Protection of the Ozone Layer, Department of Climate Change, Department of Environmental Quality and Climate Change, Ministry of Environment, 2040, the importation of HCFC substances, which include used in air conditioning gases shall be prohibited.
How these goals are being followed by many countries, the trade in gas (R22) industry of air conditioning is already being encouraged to adapt to new conditions, guarantees IBAMA, which controls the consumption of these substances.
Problems aside, the vice president of ABRAVA highlights that the split has advantages for the consumer:
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.