Clipping of news on Brazilian Culture, Law and Citizenship
02/07/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Since last Sunday, the consumers in the city of Rio de Janeiro can make claims, complaints and queries to Procon Carioca from a few taps on their smartphones and tablets where they are.
The application entity is available for the Android operating system and, by early July, will also work on Apple platforms (iOS) iPhone and the iPad and WebMobile (HTML5). The app can be downloaded online for free in the Google Play store, searching for the name "Procon Carioca", or http://abre.ai/aplicativoproconcarioca address.
- Any type of complaint will be accepted. The important thing is that the consumer gives the most information possible, make an informed complaint, if you can have photo, even better. Notify the supplier immediately and he will have five working days to respond - says the municipal secretary of Consumer Protection, Solange Amaral, stating that the claims also serve to plan the operations supervision and educational activities of the body.
After submitting the complaint, the consumer will receive a protocol number. With it, the progress may be accompanied by Email indicated by the consumer. In the application, there is information on consumer rights and a guide for tourists in English and Spanish.
The tool was developed by Felipe Teixeira, one of the winners of the "Challenge RioApps", an initiative of the Municipal Science and Technology.
Read more: http://oglobo.globo.com/economia/defesa-do-consumidor/procon-carioca-lanca-aplicativo-para-reclamacoes-12885188#ixzz36JMRHehq
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.