Clipping of news on Brazilian Culture, Law and Citizenship
30/06/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Commission for Consumer Protection of the House of Representatives approved a proposal (PL 3788/12, the Senate) which requires public agencies for consumer protection, like the Procon, police stations and the consumer ombudsman regulatory agencies, citizens also meet the internet.
The objective is to facilitate the claims, the requirement for product changeovers and troubleshooting, when the client is unable to resolve them directly with the product vendor.
Currently, many of these agencies only make classroom attendance, and the difficulty of shifting time and causes many people to give up fighting for their rights.
Furthermore, the proposal will be examined by the Committee on Constitution and Justice and Citizenship (CCJ).
less bureaucracy
The Rapporteur of the Commission for Consumer Protection, Mr José Carlos Araújo (PSD-BA), advocated the adoption of the measure. He said the proposal will simplify the citizen service.
"Today, to make a claim, you must go to Procon, calling the dealer. We want the online complaint, in which the manufacturer will solve the problem without you having to move, "he said. "The Procon own receive the complaint by the internet and take action," he added.
adequacy
The director of the Federal District Procon, Wagner Santos, said the agency already meets the consumer via the Internet and receives about 50 complaints a day. "Obviously, that care more effective, we must adapt ourselves to extend it, so that the consumer can not only make allegations, but also claims the internet. Accordingly, we will begin the procedure to determine whether suppliers breached the Code of Consumer Protection (Law 8.078/90). "
The Procon does not act in replacement of the courts of justice. Its role is to facilitate agreements between the consumer and the merchant and make them aware of their rights and duties. How is a faster way than the courts, citizens often prefer to rely on it to resolve conflicts.
Have the police serve the consumer to investigate crimes against consumers and offenses set forth in (Law 2.848/40) Criminal Code, such as the Internet scams and frauds, forgery charges and embarrassment with the buyer. Abuse at the police station is important, even for a subsequent lawsuit against a company.
Source: Agency Board
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This article was translated by an automatic translation system, and was therefore not reviewed by people.