Clipping of news on Brazilian Culture, Law and Citizenship
07/07/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Travel agencies have a responsibility to support consumers when something goes differently than planned Photo: Pablo Jacob / O Globo
Dates tickets changed without prior knowledge, canceled tours, accommodation in a hotel at the lower contracted ... In this holiday period, increasing the number of trips and we must be careful to avoid problems with the packages employed in travel agencies.
Even operating with service providers that fail, the agency or operator is responsible for the enforcement of contracts and should adopt measures to ensure that consumers are protected and able to carry through his travels, reports Protest.
- This time of year, many people start asking for guidance on travel and accommodation. It is important that the consumer knows that the travel agency has a responsibility to give the customer support when something goes differently than planned. She has several liability, because the service was contracted by it, and must enforce the contract and not leave consumers unprotected - says Maria Ines Dolci, institutional coordinator of Protest.
The association directs the consumer who has nearly or fully repaid trip with scheduled shipment has concrete assurances that the trip will be made as agreed.
- It is important that the consumer has in advance in hand, vouchers, and contracts, airline tickets, vouchers, a document specifying the script and the hotel reservation. If something goes different than agreed, the consumer should contact the agency as soon as possible. If you can not solve by the agency, should take a solution and, when returning from travel to contact the agency and a national consumer protection - Maria Ines guides.
If you still can not solve the problem with the company, the consumer must seek help in Small Claims Court to ensure compliance with the contract and get their money back. He has the right to receive all that was paid, adjusted for inflation, without prejudice to any damages in case the company fails to comply with the contracts.
The Protest also informs consumers who have plots of the winning package can contact the card issuer to suspend payment of the values informing business disagree there.
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.