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Basics CDC: basic consumer rights - Part II

01/07/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 



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On Friday, we treat the right to protection of life, health and consumer safety (check here). Today, the "CDC Basics" series will address another basic right guaranteed by the Consumer Protection Code (CDC): the right to information.

The information is so important in consumer relations (basic consumer rights, according to Article 6, paragraph III of the CDC) that the words derived from the verb "inform" are mentioned about 30 times in the main law that governs the protection and defense of the Brazilian consumer. Also, do not just tell more or less, the consumer should be informed in a clear, precise and ostentatious before hiring any product or service, both in acquisitions made in physical stores, and through purchases made via phone or internet.

It is the consumer's right to receive all documentation relating to a product or service: copy of contracts, instructions, among others, all in English language and written in a way that facilitates the understanding of the consumer.

In addition to contracts and instruction manual, the consumer should be adequately informed about the prices of products and services, forms of payment and in case of food, medicines, toiletries and cleaning and related services, the supplier must certify in packaging their ingredients, weight (and / or measure), expiration date, and other items depending on specific legislation (see example here of gluten).

Finally, remember that it is the duty of the supplier to inform about any risks that may cause products and services to consumers, as treated in the post Friday.

In the next post we will deal with consumer education. Stay tuned!


Source: Procon SP

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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