29/05/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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RIO - Procon Carioca , organ of the Municipal Consumer Protection , launched on Tuesday the " Practical Course for Consumers: How to Defend Your Consumer Rights " . The series consists of nine instructional videos , 30 minutes each 1h15min , produced by the Education Coordination Procon Carioca , based on the course content taught by the agency last March .
The topics cover what are the organs of consumer protection ; National System of Consumer Protection and the Judiciary ; Direct complaints to suppliers , as and when they do; functions of administrative bodies and collective consumer representation and complaints ; lawsuits - beginning, middle and end - Procedural instruments for the protection of consumers ; documentary evidence - relevance and organization; moral damages in consumer law and practices for the preparation of reports and petitions workshops .
With the videos - it will be online in Procon Carioca site and on YouTube - consumers will learn how to file a complaint directly to the company , the consumer protection agencies or special courts . The series also guides on the list of documents which serve as proof ; the role of each organ of consumer protection ; stages of legal proceedings , among other issues .
- The aim is to clarify the Procon Carioca consumers . We want to help educate citizens increasingly prepared to defend their rights - says the municipal office of Consumer Protection , Solange Amaral .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/procon-carioca-lanca-videos-de-curso-pratico-para-consumidores-12636907#ixzz3371DMQKU
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.