Clipping of news on Brazilian Culture, Law and Citizenship
29/05/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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New rules reduce quality indicators for pay TV and one of them establishes limit repairs by signal problems that the company will have to comply
Employee GVT install the antenna in Duque de Caxias in the Baixada Fluminense , where he started working with Internet service , telephone and cable TV Photo: Carlos Ivan
BRASILIA - The New Rules of Quality Pay TV should meet more consumer demands , and simply charge technical standards of enterprises . This proposal must be approved on Wednesday during the board meeting of the National Telecommunications Agency ( Anatel ) . The new regulation reduces from ten to eight quality indicators of pay TV . One, for example, establishing a minimum rate of repair requests by signal problems that the company will have to solve .
In this case , no matter whether the company will resolve the problem remotely or need to send a technician at the home user . It was also established that the company , in 95% of cases , need to solve the problems within 24 hours .
A technician explained that so far the company had to meet a minimum level of signal interruptions that should be solved. The new index provides a percentage of fault to be resolved , which benefits the user . In this case include, for example, the image drizzle problems or a lack of sound in television.
Two other indicators set maximum number of consumer complaints in the call center business and call center Anatel . In the case of personal service , it is provided that the consumer can not stand waiting in stores operators more than 30 minutes . This indicator explains the technical , standardizes the regulation with the existing ones , such as the mobile phone .
The FCC will hold once a year survey of subscribers to evaluate the quality of pay TV . The survey is now conducted with users of fixed and mobile telephony . The agency intends to expand the search to all telecommunications services .
The 46% increase in the number of complaints from users of pay TV in the call center agency , between 2012 and last year , well above the increase in the subscriber base , lit the warning sign. In the same period , the subscriber base grew 11 % , and by the end of April this year , the country had 18.58 million subscribers to pay TV .
The main groups that operate in the sector are the Net, Claro, Embratel , Sky / DirecTV , Hi , GVT , Telefonica , Big Brazil , CTBC and NossaTV . The companies will have to follow the new regulation are the medium and large , with over 50 thousand subscribers .
Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/anatel-deve-aprovar-regulamento-de-qualidade-do-servico-de-tv-por-assinatura-12641109#ixzz337IkmCSR
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Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.