Clipping of news on Brazilian Culture, Law and Citizenship
26/05/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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João Batista purchased a refrigerator without knowing that the figure included the extended warranty . When was to use the service, the wrapped
Offer a more expensive product to sell along a service , whatever , is forbidden by law , but is increasingly common practice in trade . Rates embedded in the prices of consumer items entitlement to coverage if the consumer losing a job suddenly , extended warranty and even dental plan , depending on the store . The problem is that a crime disguised bid , as required by the Consumer Protection Code ( CDC ) , and can generate fines of £ 10,000 to £ 500,000 . The client only discovers that the product costs less time to open the wallet and often induced by the seller ends up paying for the whole package .
According to the finance consultant Marcelo Maron , the big problem of bundling is that as the value of the embedded service usually low when the consumer discovers just letting go , not to bother with bureaucracy and waste of time.
- It's so malicious get along. They know this and end up charting the tying - says the consultant .
Soraia Panella , coordinator of Service Procon - RJ , says the marketing disguised extended warranty is one of the reasons that lead more consumers to Procon .
- Any of these extra products must be offered separately , with separate invoices . The Consumer Protection Code ( CDC ) is clear when it says that it is forbidden to bind one service to another - Soraia says .
The recommendation of the expert is that the consumer question any details at the time of purchase. But if you only look at home who hired some unwanted coverage may request termination of service immediately .
- The best way to not fall in confidence trick is to observe everything - says Soraia .
Values are to be broken
Institutional coordinator of Protest - Brazilian Association of Consumer Protection , Maria Ines Dolci highlights that hiring the extended warranty was regulated in October last year by Resolution No. 296 of the National Council of Private Insurance :
- Since then , the conditioning is prohibited from purchasing the product to the hiring of the extended as well as give discount on purchase on the purchase of surety . The prices of the goods and warranty must be itemized in the bid.
Maria Ines explains that , if the client is interested in the extra service , insurance and retail stores that sell the additional must comply with the rules that predict , for example , seven days to withdraw from the purchase of insurance .
Also according to the coordinator of Protest in the event of any problem with the product during the term of the extended warranty insurance occurs, the consumer is entitled to repair the well , their replacement or cash payment :
- In case of inability to repair the damages to the customer will be in the form of replacement for identical as well . Where this is not possible, should be given the option of returning the price paid in the tax document or replacement for a well
similar characteristics .
STAY INSIDE
PRESSURE - The pressure of the companies offering these covers is so large that , in some cases , the client can no discount if you do not accept the additional , which generally is the extended warranty or other type of insurance . The tip in this case is trying to argue and haggle with the seller .
SEARCH - Some agencies try to sell car insurance built into the price or push the license plate for a very high value . A survey avoids disorders .
WITHDRAWAL - If you feel wronged , the consumer can complain direct to Procon - RJ . The complaint must be made by calling 151 from 7am to 19h , Monday to Friday.
INTERNET - Those who prefer can file a complaint with http://www.procononline.rj.gov.br/ site . The Procon meets at 25 White Avenue , 5th floor , in downtown Rio
OTHER REGIONS - The posts are also malls in Bangu , in the West Zone ; Rio Grande in St. Johns Wood ; and São Gonçalo . In Niterói , RJ - Procon meets across the board . Another option , for those who live in the south , is the rank of Cantagalo , down the elevator of the community .
Read more : http://extra.globo.com/noticias/economia/saiba-como-escapar-das-armadilhas-da-venda-casada-nas-lojas-12587852.html#ixzz32pHhOu5R
Source : Extra - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.