Clipping of news on Brazilian Culture, Law and Citizenship
27/05/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon - SP fined 29 agencies bancáriaspor poor provision of service related to delay the service to consumers . During the inspection , we considered items such as number of counters available , boxes of operation , number of customers in the queue , the amount of existing terminals and self-service guiding presence .
The operation , carried out in various regions of the capital , was held in May 2014. Suppliers respond to administrative proceedings , full defense being ensured and may be fined at the end . Fines range from about R $ 494 to R $ 7.41 million.
For assessments Procon - SP is based on commitment made between financial institutions and Febraban ( Brazilian Federation of Banks ) , which indicates the maximum waiting time - the period between the entry of the consumer in the queue and the beginning of their care - 20 minutes for normal days and 30 minutes for peak days .
Monitoring happened both paydays as in other normal days . The inspection team monitored a total of 83 banks, which had registered complaint by consumers in attendance Procon - SP .
Consumers who have questions or want to make a complaint, you can search for Procon your city or one of the agency 's service channels .
Source : R7
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This article was translated by an automatic translation system, and was therefore not reviewed by people.