Clipping of news on Brazilian Culture, Law and Citizenship
25/04/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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As director of quality TIM , Ana Cristina Oliveira has a team that seeks to act in a preventive manner , avoiding that consumers have problems . " To improve the quality of services , talk to consumers and the public agency . The best indicator to evaluate the quality of service is the index of consumer satisfaction " she says.
Last year the National Telecommunications Agency ( Anatel ) has met the demands 7 million , of which 3.1 million were complaints . " With the volume of telephone users is natural that have conflicts . The amount is not very significant when we look at the total number of hits , but we have to give attention to them . The state must not resolve this operation , but companies that have a relationship with the consumer, " says Elisa Leonel , superintendent relations with consumers Anatel . " The cost of compliance with state consumer is disproportionate and can not be as high as verified" he adds.
Source : Uol - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.