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Fell, cut, broke. And now, whom to complain?

24/04/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.





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Leandro Rocha suffered back injury after falling down the stairs Photo: Camilla Maia

RIO - Who ever cut himself while trying to open a can of food or spent a hell of a scare with the imbalance of aluminum ladder cast the first stone. These are just two examples of many that can be classified as consumer accidents experienced by millions of Brazilians every day. By accident of consumption meant every incident caused by failure occurred even if the consumer has followed all recommendations made by the provider of the product or the service provider.

To attempt to map the universe , the government has adopted several measures . In 2006 , INMETRO Monitoring System Accidents Consumer ( Sinmac ) , which prepares reports and statistics of this type of occurrence throughout the country was created . Redesigned in September last year , when the institute has partnered with GLOBE , in Consumer Protection , the number of notifications increased from five to 70 per month. Since then , the records can be made on the website or in INMETRO Consumer Protection .

- Today , Brazilian consumers are more aware of their rights , and proof of this is the increase in the number of notifications made to INMETRO - said the deputy director of the Division of Quality INMETRO , Paul Coscarelli .

Housewares on top

Coscarelli points out that the notification is voluntary and does not amount to a claim or a log with Procon . But it can serve to identify the scenarios in which such episodes occurred and prevent recurrence . The research is also important because it can help you gauge how the consumer accidents cost the public purse due to absence from work , hospitalizations and treatments . Data from the National Health System ( SUS ) reveal that in 2013 , there were 125,000 notifications , which cost £ 63 million . The numbers , however, are much lower compared to the 36 million reported in the U.S. in 2012 at a cost of about $ 1 trillion .

The database works with filters by class of product and service, seeking to identify the most of the causes of the accident and thereafter make recommendations to providers .

Since 2012 , INMETRO observed changes in the ranking of the most reported accidents . In 2013 , the first time incidents housewares passed topped the list , edging out children's products for home appliances to second and third. In this change , home , toys and stove ladder are the champions of notifications . Packaging in general ( tin , plastic and glass ) also receive , each year , more complaints .

To warn consumers about the importance of reporting accidents consumption , the Secretariat of Social Communication of the Presidency began running in early March, in TV , 30-second videos with safety tips . The films , which can also be seen in INMETRO TV channel on YouTube , will be in the air for 90 days .
It was just down the stairs that led the technician Leandro dos Santos Rocha administration to notify INMETRO . Resident of Botafogo , in the South Zone of Rio , he climbed an aluminum ladder to tidy up the closet , but this bent and he fell , suffering a serious back injury .

- Fortunately there was nothing worse. The ladder is new , but the stairs are very narrow . Before , I had one of the same size, of iron , but with wider steps . The impression I have is that manufacturers want to save on materials - says Rocha .
In Santo André ( SP ) , the physical educator Evelin Lemos delayed a weekend lunch , and it was no trouble in income or lack of ingredients . Guilt ? A can of tuna like " easy open " , with ring for easy opening .

- I pulled the ring halfway down the can and the lid locked . I tried again , but she quickly jumped and made a big cut on his finger - says Evelin , who did not seek medical care , but days later I learned of the reporting system and reported the case.
Further legal

Small or large accidents consumer , may facilitate actions for compensation in court . Doctor in Civil Procedure at PUC - SP and partner at Hugo Siqueira Castro Advogados Filardi says consumers are more aware of their rights and is fighting for them in court :

- Claims made Procons serve for the supplier of the goods or service to be notified and intimated , but the procedure does not involve pecuniary reward. What many do not know is that the special civil courts , compensation claims of up to 20 minimum wages do not require a lawyer .

Filardi notes, however , that the courts have special appeal to some impediments , such as in cases where expertise is required . A common example is the malfunction of the airbag of vehicles , as automakers require expertise in its defense. The escalation of special courts in civil actions has increased the legal procedure of time .
Still, says Filardi in Rio trials take no more than 18-24 months.


Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/caiu-cortou-quebrou-agora-quem-se-queixar-12269948#ixzz2zoBVxBCH
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Source : The Globe - Online

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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