Clipping of news on Brazilian Culture, Law and Citizenship
03/27/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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App is now addtional for free download and also allows consulting firms ranking of most complaints
Consumer can also see response to frequently asked questions , and have guidance on online trading
System is compatible with iOS , Android and Windows Phone
Released by Procon - RJ complaint by mobile app allows the query and ranking the most complaints companies Photo: Disclosure
RIO - Complaints to a touch of your mobile screen . So is starting today for the consumers of the State of Rio with the launch of Procon - RJ app for tablets and smartphones . The " My Procon - RJ " app launched this morning at the headquarters of the agency , in downtown Rio is now available for free and compatible with major operating systems market ( IOS , Android and Windows Phone ) download. After filing the complaint in the application , consumers will immediately receive a number of protocol concerning the complaint , whose progress can be followed through the site . Until then , the agency claims could only be made in person at one of the six service centers around the state or by phone 151 .
In addition to receiving complaints , the application displays a list of the most frequently asked questions respota consumer forwarded to estudial body . According to the municipality , it will also relieve the service of dial - Procon RJ , made by 23 attendants . According to the state secretary and Consumer Protection , Cidinha Fields , about 40 % of the callers to 151 in the past year were more than one million calls ( average of 60 thousand per month ) , just wanted to ask questions and have a Consumer Service Center ( SAC 2.0 ) will make life easier for everyone.
- When the employee receives the call from consumers with complaints , it will be on the screen in front of this same register of those who choose to make a complaint through the site to complete it faster and speed up service - highlights the desk.
The application also will bring a field of rules of ecommerce and the other with the addresses of the stations for personal assistance Procon - RJ .
The tool also has the function of collecting and storing data related to queries from consumers, which will assist the Procon - RJ to plan surveillance operations . Who has access to mobile devices may make claims through Procon RJ - site , and monitor the progress in this same Internet address from the protocol number that will be generated on completion of registration.
Cidinha Campos leaves the secretary to apply the seventh term
According to the municipality , the modern system of claim will allow monitoring and management of all complaints, allowing for easier communication with consumers and companies claimed . The system can also generate graphs and reports on more different kinds of complaints .
The secretary used the conference to announce he is leaving office next week , day 3 , and warned that those who occupy the folder is your current Under Secretary Woltair Fimes because it will be a candidate again, trying his seventh parliamentary term .
- I had doubts about my performance , because I'd never done it . Had to fiddle with the budget. But it worked out because I chose the right people - she said.
Fimes said he prefers to wait for the official appointment to rule . But said that will give sequence to the work already done by Cidinha .
Source : The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.