Clipping of news on Brazilian Culture, Law and Citizenship
24/03/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Rose Fatima Pinheiro waited 12-day bed bought by daughter, Gleyce , and delivery , which should occur in the afternoon, was only made at 18:30 pm
Andressa had to ask other people to receive your TV , the refrigerator , the stove , the sofa ... Adenete penou to have your new mattress at home and encountered difficulties with the furniture store . Natalye took the cake for pay TV operator several times . Flavia also . It is not difficult to find stories out there of people who had problems with deliveries of products purchased - whether in -store , by phone or over the internet - or to get a technician to perform some service . All this would be much simpler if companies fulfill a law that is in force in the State of Rio 13 years ago .
According to Law 3735 of 2001 , " are the suppliers of goods or services in the State of Rio de Janeiro authorized to fix shift schedules for delivery of products or services to consumers ." This means that , upon purchase , companies should inform the customer the period of delivery of the goods : morning ( 7am to noon ) , afternoon ( noon to 18h ) or evening ( 18h to 23h ) . But, in practice this does not happen , and the famous " business hours " still prevails .
After analysis of the delivery policy ( the information is available on the websites ) or conversations with attendants and telesales centers customer relationships , EXTRA found that American , Casas Bahia , Extra, Leader , Ponto Frio and Ricardo Eletro not offer delivery with marked shift . Some make mention of a valid law in São Paulo , Rio de Janeiro but unaware of the legislation. Most have the answer at his fingertips :
- Lady , delivery is during business hours.
Housewife Rose Fatima , 47 , waited 12 days to receive the bed bought for her daughter :
Ricardo Eletro in the site , information on scheduled delivery refers only to São Paulo
- Late last year , my daughter , Gleyce , bought a double bed in the Ponto Frio . As I had the product in stock , the bed took 12 days to arrive . So set a date for delivery, but said it would be during business hours. How was the end of the year , they claimed they could not specify the time , the truck had a route that had traffic, which was Christmas ... Gleyce said he could not get to them all day and managed to score provision for the period of later. They only came to make the delivery at 18:30 pm . For me , this time it's night , but as the sun was still - it was summer time - relevei the delay ...
Second attempt with exact time
On 27 February this year , a new law (Law 6696 ) modified an old article of Law 3.735/2001 . Under the new rules , if the company gives a cake to the consumer and does not appear on the combined shift , it may require that the second attempt, a time to be fixed . In case of failure , it is for the client to report that supplier and demand their rights :
- Wait until the company complies with the law of free will is very difficult . Some laws do not get why anyone has the right not complain . If we receive complaints , we will investigate - said Eduardo Amorim , legal director of Procon- RJ .
For Maria Ines Dolci , coordinator of Protest - Brazilian Association of Consumer Protection , the complaint is the correct path :
- The consumer has to know that it is entitled to require that the shift is marked and should seek Procon ( if you feel aggrieved ) . If the company fails to comply with the combined second time , it should also report the matter . Certainly , the client has not demanding their rights because they do not know the law .
Ricardo Eletro in the site , information on scheduled delivery refers only to São Paulo
companies respond
Networks that have tested their services responded to EXTRA . In a statement, New Pontocom - the company that operates the Extra hypermarket sites and networks Casas Bahia and Ponto Frio - reported that " bases its actions on customer service excellence and transparency with their customers . The company also reiterates that provides constant training to the employees about the changes in the industry . The company also states that it is analyzing potential impacts of the publication of Law 6.696/2014 in your change. "
By e - mail , the Leader said that " the Law 6.696/2014 grants the supplier a college schedule their deliveries to customers. So , being a company committed to excellence and satisfaction company , Leader says it is working to serve its clients better day. "
Also in a statement , the U.S. declared that " Americanas.com clarifies that meets the agreed delivery deadlines with clients . "
The Ricardo Eletro informed " that includes scheduling of product deliveries to date and shift predetermined by the client , as required by Law 6.696/2014 , updated in February this year , and valid for the State of Rio de Janeiro . The Ricardo Eletro also instituted , since last year , a team responsible for monitoring the quality of products bought by consumers through to your final destination, in order to diagnose in advance any deviations in delivery . "
Read more : http://extra.globo.com/noticias/economia/comercio-ignora-lei-estadual-consumidor-fica-sem-entrega-com-hora-programada-11954785.html#ixzz2wsjz5Wva
Source : Extra - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.