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Blocked telephone Rights

13/03/2014

This article was translated by an automatic translation system, and was therefore not reviewed by people.





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Idec Research shows that companies still do not provide adequate consumer prepaid mobile information and still charge over those who prefer greater validity , despite the price per minute is much more expensive than in the post plans .
 
This survey is part of the mobilization Idec , together with Consumers International, which this year has the theme campaign for World Consumer Rights consumers in the phone : " Phone Calls : unlock our rights."
 
The number of rows of mobile telephony has increased dramatically since the phone arrived in Brazil. In January this year , were already 272 353 241 , according to data from consultancy Teleco . Of these , 212 293 343 ( 77.95% ) are pre - paid . Considering the popularity of this type and that chosen by Consumers International ( CI ) for the next World Consumer Day theme - celebrated on March 15 - is " Phone : Unblock our rights " , Idec did a survey to assess the service provided to Prepaid users of four major carriers in the country chips : Sure, HI , TIM and Vivo .
 
How was the research
 
The survey, conducted between January and February , with funds from the Ford Foundation project aimed to evaluate the service provided by four major carriers operating in the country - Sure, HI , TIM and Vivo - users of prepaid cell phones .
 
The chips were bought in alternative positions ( newsstand and store C & A ) to assess whether employees of these establishments provide consumers with information about the product he is buying .
 
In a second step , we evaluate whether carriers offer credits valid for 90 and 180 days , required under the regulation of the sector . We also verified the balance inquiry service if the deadline for submission of detailed report of calls is met , as if he has all the information established by the regulation , and it is possible to transfer unused credits to another carrier in case of portability as well as receiving the money paid for them back in case of cancellation .
 
We also looked at the website of the companies , prices of minutes on prepaid plans , as well as tuition and fees in excess cheapest postpaid plans for each.
 
The results you check below:
 
Operators do not meet the right consumer information
Inform operators expiration dates and different prices and SAC site
Prepaid connections are more expensive
Companies do not always report the balance available for connections
Call Report does not arrive within the time specified by regulation
Only the course allows portability of credit and no returns the value in case of cancellation , according to the SAC
 
Check out the business response to the survey results :
clear
Tim
Vivo / Telefonica
Hi - the company did not respond to the closing of matter
 
" More mobile , but how many rights ? "
- Rule of lawyer Idec Veridiana Alimonti , responsible for research




Source : IDEC

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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