Clipping of news on Brazilian Culture, Law and Citizenship
03/14/2014
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Young backs browsing the internet
Consumers beware in time to make purchases over the Internet
The ease and convenience to make purchases of products and services over the internet caused the bodies of the consumer to adapt to the digital age , having grown the number of complaints against websites and virtual offerings. So much so that this year's theme of the World Consumer Day , celebrated on Saturday ( 15 ) , is " Protection in the Digital Age ."
Given this trend, the Municipal Procon gives tips to the consumer does not have a headache . In 2013 , Procon Victory registered 791 calls related to internet use . Of these , 590 were related to purchases . The most frequent problems were not delivery or delay in receipt of the product , delivery of different application merchandise , selling and misleading claims against collective buying sites .
Undersecretary of the Municipal Citizenship Citizenship and Human Rights ( Semcid ) , Sandro Parrini , underscores the importance of studying the reliability of the company before making a purchase . "We must be aware of the very attractive offers , it can be hit. Prior to purchase, you need to check if the company has many complaints in the organs of the consumer. 's Valid also talk to people who already bought that site and see if the company meets what promises to be with deadlines or quality of the product, " guides .
Undersecretary highlights the importance of the subject, in view of the increasing number of complaints registered in the organs of protecting consumers shopping sites . " The advent of new technologies has facilitated the lives of consumers in that it enables them to compare prices and make your purchase without going to a physical store . However , the provision of service in this area is still very bad, generating consumer disputes and increasing the number of complaints Procons "he said.
Sandro concluded : " . Currently , about 75 million people in Brazil have access to the internet is essential to charge a higher quality of service , since the growth of internet shopping is a strong trend ," says Parrini .
Tips to buy online more safely
Before purchase :
- Make sure the company has a physical business address
- The address of the shop should start with https://
- Make sure the empreas own CNPJ ( National Register of Legal Entities )
- If you have questions about your eligibility , call the Consumer Care Center ( SAC ) , which should be available on the company website , and request that the registration data of virtual trade
- Consult with the Procon claims against the existence of the site that you want to buy. You can also check the Board of Trade and seek information on complaints sites like Claim Here . Social networks also podemser an ally .
- All purchases with a credit card, make sure the site has shielded data , which is shown by a padlock that appears in the upper right corner of the browser window . This ensures that it is a safe environment
- In the collective buying sites , be aware of the deadlines and rules utlização product or service , which often appears in small letters .
After purchase
- At checkout , the store should send via email a receipt of purchase with data from purchase order number , description of the items purchased and delivery
- Print the voucher and save up receiving the product . In case of delay or non-delivered item , the document can be used to open a complaint with the Procon
- In Internet shopping , the consumer is guaranteed the right to return the product within seven days if not satisfied with the merchandise .
Source : City of Victoria
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This article was translated by an automatic translation system, and was therefore not reviewed by people.